Assistant Front Office Manager

Welcome to the world of Hilton Hotels, where we strive to provide exceptional service and unforgettable experiences for our guests. We are currently seeking a highly motivated and dynamic individual to join our team as an Assistant Front Office Manager. As the Assistant Front Office Manager, you will play a crucial role in ensuring the smooth operation of the front desk and providing top-notch customer service to our guests. If you have a passion for hospitality and a desire to excel in your career, we invite you to apply for this exciting opportunity. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a minimum of 2 years of experience in a similar role. Join us in delivering the Hilton experience and be a part of our success story.

1. Oversee the daily operations of the front desk, including check-in/check-out procedures, room reservations, and guest inquiries.
2. Train and supervise front desk staff, ensuring that they provide exceptional service and adhere to hotel policies and procedures.
3. Serve as a point of contact for guests, addressing any concerns or issues in a timely and professional manner.
4. Monitor and maintain guest satisfaction by responding to feedback and reviews, and taking necessary steps to resolve any issues.
5. Collaborate with other hotel departments to ensure a seamless guest experience.
6. Assist in creating and implementing procedures to improve efficiency and quality of service at the front desk.
7. Manage and maintain accurate records of guest information, reservations, and financial transactions.
8. Prepare and analyze reports related to front desk operations, including occupancy rates and revenue.
9. Maintain a working knowledge of hotel services, amenities, and local attractions to assist guests with their needs.
10. Uphold and enforce all safety and security procedures for the front desk area.
11. Assist in the recruitment, hiring, and training of new front desk staff.
12. Conduct performance evaluations and provide feedback to front desk staff.
13. Handle and resolve any guest complaints or issues in a professional and efficient manner.
14. Keep up-to-date with industry trends and implement best practices to enhance the guest experience.
15. Maintain a professional and positive attitude at all times and lead by example for front desk staff.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Philadelphia, PA, USA is $44,000 - $68,000 per year. This range may vary depending on factors such as education, experience, skills, and the specific company and industry.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.