Assistant Front Office Manager

Are you a highly organized and customer-focused individual with a passion for the hospitality industry? Look no further! Hilton Hotels is seeking a dedicated Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a vital role in ensuring our guests have a seamless and unforgettable experience. If you have excellent communication skills, exceptional leadership abilities, and a proven track record in the hotel industry, we want to hear from you! Join us at Hilton Hotels and be a part of creating exceptional memories for our guests.

1. Oversee the daily operations of the front office department, including check-in/check-out processes, reservations, and guest requests.
2. Train, supervise, and support front office staff to ensure a high level of customer service and professionalism.
3. Monitor and maintain the front desk and lobby area to ensure it is clean, organized, and welcoming for guests.
4. Handle guest complaints and resolve any issues in a timely and efficient manner, escalating to the Front Office Manager when necessary.
5. Ensure all guest payments and billing are accurate and processed in accordance with hotel policies.
6. Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth and efficient operations and guest satisfaction.
7. Monitor and maintain inventory levels of front office supplies and equipment, ordering new supplies when needed.
8. Assist with creating and implementing front office policies and procedures in line with company standards and best practices.
9. Conduct regular performance evaluations and provide ongoing training and development for front office staff.
10. Act as a liaison between guests and other hotel departments to ensure all guest needs and requests are met.
11. Handle any emergency situations or security issues that may arise, adhering to hotel protocols and procedures.
12. Maintain knowledge of current hotel promotions, events, and local attractions to provide accurate and helpful information to guests.
13. Assist with budgeting and forecasting for the front office department, ensuring efficient use of resources and meeting financial targets.
14. Proactively identify areas for improvement and make recommendations to enhance guest satisfaction and operational efficiency.
15. Lead by example and uphold the company's values and standards of excellence in all interactions with guests and colleagues.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Denver, CO, USA is $40,000 - $60,000 per year. However, this can vary depending on the specific company, years of experience, and additional skills and qualifications. Some Assistant Front Office Managers may earn higher salaries if they work in larger hotels or have more experience in the industry. Additionally, benefits such as health insurance, retirement plans, and bonuses may also factor into the overall salary for this position.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.