Assistant Front Office Manager

Welcome to Hilton Hotels, where we strive to provide our guests with exceptional service and unforgettable experiences. We are currently seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team. In this role, you will support the Front Office Manager in overseeing the daily operations of the front desk, ensuring that our guests receive the highest level of service from the moment they step into our lobby. The ideal candidate will have a passion for hospitality, excellent communication skills, and a strong ability to lead and motivate a team. If this sounds like you, we would love to hear from you.

• Assist the Front Office Manager in managing and supervising the daily operations of the front desk, including check-in/check-out processes, guest inquiries, and reservations.
• Train, mentor, and motivate front desk staff to deliver exceptional customer service and maintain a positive work environment.
• Ensure that all front desk staff adhere to company policies, procedures, and standards.
• Oversee the scheduling of front desk staff to ensure adequate coverage and efficient operations.
• Handle guest complaints and resolve any issues in a timely and professional manner.
• Maintain accurate and up-to-date records of guest interactions, complaints, and resolutions.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
• Monitor and respond to online reviews and feedback, taking appropriate action to address any concerns.
• Assist in the preparation and management of the front office budget.
• Conduct regular audits to ensure accuracy and efficiency in front desk operations.
• Stay updated on industry trends and best practices to continuously improve the guest experience.
• Act as a liaison between guests and management, providing timely and effective communication.
• Adhere to all safety and security procedures to maintain a safe and welcoming environment for guests and staff.
• Perform any other duties as assigned by the Front Office Manager.

According to JobzMall, the average salary range for a Assistant Front Office Manager in West Palm Beach, FL, USA is $38,000-$50,000 per year. However, this can vary depending on factors such as the size and type of the company, experience level, and additional skills and qualifications. Some Assistant Front Office Managers in this area may earn up to $60,000 per year.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.