Assistant Front Office Manager

Welcome to the world of luxury hospitality at Hilton Hotels! We are currently seeking a dynamic and highly motivated Assistant Front Office Manager to join our team. In this role, you will play a crucial part in ensuring that our guests have an exceptional experience from the moment they step into our hotel. If you have a passion for providing top-notch customer service, excellent organizational skills, and a keen eye for detail, we want to hear from you! With Hilton, you'll have the opportunity to grow and advance in your career while working in a fast-paced, collaborative, and supportive environment. Join us and be a part of the Hilton family!

1. Provide exceptional customer service to all guests, making sure their needs and requests are met in a timely and professional manner.
2. Assist in the management and supervision of the front office team, including training, scheduling, and performance evaluations.
3. Ensure smooth and efficient operations of the front desk, including check-in and check-out procedures, room assignments, and guest inquiries.
4. Maintain a high level of accuracy and attention to detail in all front office tasks, such as billing, reservations, and room inventory management.
5. Collaborate with other departments to ensure a seamless guest experience, including housekeeping, maintenance, and food and beverage.
6. Act as a liaison between guests and management, addressing any concerns or issues that may arise.
7. Monitor and analyze guest satisfaction feedback and implement improvements as needed.
8. Assist in the development and implementation of front office policies and procedures.
9. Conduct regular audits and reviews to ensure compliance with company standards and procedures.
10. Stay updated on industry trends and developments to continuously improve the guest experience.
11. Foster a positive and collaborative work environment, promoting teamwork and professional growth among team members.
12. Perform any other duties and tasks as assigned by the Front Office Manager or hotel management.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Houston, TX, USA is between $35,000 - $55,000 per year. The salary may vary depending on the specific job duties, experience level, and the size and location of the company. Some Assistant Front Office Managers may also receive additional benefits such as health insurance, paid time off, and bonuses.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.