Assistant Front Office Manager

Welcome to the world of Hilton Hotels! We are currently seeking a highly motivated and experienced Assistant Front Office Manager to join our dynamic team. In this role, you will play a vital part in ensuring our guests have a seamless and unforgettable experience from the moment they step into our hotel. Our ideal candidate is a natural leader with exceptional communication skills, a passion for customer service, and a proven track record in front office operations. If you possess these qualifications and are ready to take your career to the next level, we invite you to apply for this exciting opportunity.

1. Oversee Front Office Operations: The Assistant Front Office Manager will be responsible for managing all aspects of front office operations, including check-ins, check-outs, room assignments, and guest requests. They will ensure that all procedures and standards are followed to provide a seamless and efficient experience for guests.
2. Lead and Train Front Office Team: The successful candidate will be responsible for leading and training a team of front office staff, ensuring they are knowledgeable about all hotel services and amenities and equipped to provide exceptional customer service to guests.
3. Maintain Guest Satisfaction: At Hilton Hotels, guest satisfaction is our top priority. The Assistant Front Office Manager will be responsible for monitoring guest feedback and taking appropriate actions to address any issues or concerns that may arise.
4. Assist with Budget Management: The Assistant Front Office Manager will assist in managing the front office budget, including forecasting and tracking expenses, and implementing cost-saving measures without compromising service quality.
5. Ensure Compliance with Policies and Procedures: The Assistant Front Office Manager will be expected to maintain and enforce hotel policies and procedures to ensure the safety and security of guests and employees.
6. Handle Guest Concerns: As a point of contact for guests, the Assistant Front Office Manager will be responsible for addressing and resolving any guest concerns or complaints in a timely and professional manner.
7. Collaborate with Other Departments: The successful candidate will work closely with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient operation and provide a positive experience for guests.
8. Maintain Front Office Standards: The Assistant Front Office Manager will be responsible for ensuring that front office standards are consistently met, including cleanliness, organization, and presentation.
9. Assist with Staff Scheduling: The Assistant Front Office Manager will assist in creating and maintaining staff schedules to ensure adequate coverage and efficient operation of the front office.
10. Continuously Improve Processes: The successful candidate will have a constant focus on improving front office processes and procedures to enhance the guest experience and increase efficiency.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Anaheim, CA, USA is between $47,000 and $63,000 per year. However, this can vary based on factors such as experience, location, and the specific company or organization. Additionally, benefits and bonuses may also affect the overall salary package for this position.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.