Assistant Front Office Manager

Welcome to Hilton Hotels, a prestigious and renowned brand in the hospitality industry. We are currently seeking a highly motivated and dynamic individual to join our team as Assistant Front Office Manager. In this role, you will have the opportunity to work closely with our Front Office Manager to ensure the smooth operation of our front desk and guest services. We are looking for someone who is passionate about providing exceptional customer service and has a strong background in hotel operations. If you are a team player with excellent communication and organizational skills, we invite you to apply for this exciting opportunity.

1. Assist the Front Office Manager in overseeing the daily operations of the front desk and guest services.
2. Provide exceptional customer service to guests, ensuring their needs and requests are met in a timely and professional manner.
3. Train and supervise front desk staff to ensure consistent and high-quality service delivery.
4. Handle guest complaints and resolve any issues in a timely and effective manner.
5. Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked.
6. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
7. Manage room reservations and bookings, ensuring accuracy and efficiency.
8. Ensure compliance with hotel policies and procedures, as well as brand standards.
9. Assist with budget planning and control for the front office department.
10. Conduct regular performance evaluations and provide feedback to front office staff.
11. Continuously seek opportunities to improve guest satisfaction and overall hotel operations.
12. Maintain a professional and positive demeanor at all times, representing the Hilton brand to the highest standard.
13. Participate in staff meetings and training sessions to stay updated on hotel operations and procedures.
14. Handle administrative tasks as assigned by the Front Office Manager.
15. Adhere to all safety and security protocols, ensuring the safety and well-being of guests and employees.

According to JobzMall, the average salary range for a Assistant Front Office Manager in Phoenix, AZ, USA is $43,000-$55,000 per year. This may vary depending on the specific job duties, experience level, and company size. Factors such as bonuses, benefits, and location may also affect the salary range.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.