Assistant Front Office Manager

Welcome to Hilton Hotels, where exceptional service and luxury accommodations are our top priorities. We are currently seeking an Assistant Front Office Manager to join our dynamic team and assist in the daily operations of our front desk. In this role, you will have the opportunity to provide exceptional customer service, train and mentor a team of front desk agents, and ensure the smooth and efficient operation of the front office. If you are a highly organized and customer-focused individual with a passion for the hospitality industry, we want to hear from you. Join us at Hilton Hotels and be a part of creating unforgettable experiences for our guests.

1. Provide exceptional customer service to guests at all times.
2. Train and mentor a team of front desk agents to ensure they provide the same level of exceptional service.
3. Assist in the daily operations of the front desk, including managing guest check-ins and check-outs, responding to guest inquiries and concerns, and coordinating with other hotel departments.
4. Maintain a high level of professionalism and represent the Hilton brand at all times.
5. Ensure the smooth and efficient operation of the front office, including managing room availability, room assignments, and reservations.
6. Collaborate with other hotel departments to ensure seamless guest experiences.
7. Handle guest complaints and resolve any issues in a timely and satisfactory manner.
8. Assist with scheduling, payroll, and other administrative tasks for the front desk team.
9. Keep updated on all hotel policies, procedures, and promotions to accurately communicate information to guests and team members.
10. Perform other duties as assigned by the Front Office Manager or hotel management.

According to JobzMall, the average salary range for a Assistant Front Office Manager in San Francisco, CA, USA is $50,000 - $70,000 per year. This can vary depending on the specific company, location, and level of experience of the individual. Some Assistant Front Office Managers may earn closer to $90,000 per year, while others may earn closer to $40,000 per year. Bonuses, benefits, and other incentives may also affect the overall salary range for this position.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.