Assistant Director - Front Office

Welcome to Hilton Hotels, where we strive to provide exceptional service and unforgettable experiences for our guests. We are currently seeking a dedicated and dynamic individual to join our team as the Assistant Director of Front Office. This role is crucial in ensuring the smooth operation of our front desk and guest services, and requires a strong leader with a passion for hospitality. If you possess excellent communication skills, strong organizational abilities, and a proven track record in hotel management, we invite you to apply for this exciting opportunity.

1. Oversee the daily operations of the front desk and guest services, ensuring that all tasks and responsibilities are carried out efficiently and effectively.
2. Train, mentor and supervise front office staff, setting clear expectations and providing guidance to ensure excellent customer service is consistently delivered.
3. Develop and implement procedures and protocols to improve the efficiency and effectiveness of front office operations.
4. Monitor and maintain accurate records of guest information, reservations, and room assignments, ensuring all data is entered correctly and in a timely manner.
5. Handle guest complaints and resolve any issues that may arise, utilizing problem-solving skills and a customer-focused approach.
6. Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a seamless and enjoyable experience for guests.
7. Prepare and analyze front office reports, including occupancy rates, revenue, and guest feedback, and make recommendations for improvement.
8. Stay up-to-date with industry trends and best practices, and implement new strategies and technologies to enhance the guest experience.
9. Manage the front office budget and control costs by monitoring expenses and making adjustments as needed.
10. Ensure compliance with all hotel policies, procedures, and standards, as well as health and safety regulations.
11. Conduct regular performance evaluations and provide feedback and coaching to front office staff to promote professional growth and development.
12. Act as a liaison between guests and management, providing support and addressing any concerns or special requests.
13. Foster a positive and collaborative work environment, promoting teamwork and open communication among front office staff and other hotel departments.
14. Represent the hotel in a professional and courteous manner, both internally and externally, at all times.
15. Assist the Director of Front Office in any other duties and projects as assigned.

According to JobzMall, the average salary range for a Assistant Director - Front Office in New York, NY, USA is $60,000 - $80,000 per year. However, this can vary depending on factors such as the specific company, location, experience, and skills of the individual.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.