Senior Client Service Manager - National

Are you a highly motivated and experienced professional with a passion for delivering exceptional client service? Highmark Health is seeking a Senior Client Service Manager to join our National team and help us continue to provide top-notch support to our valued clients. As a Senior Client Service Manager, you will play a crucial role in building and maintaining strong relationships with our clients while also driving the success of our organization. If you have a proven track record of success in client service management and possess strong leadership skills, we want to hear from you!

1. Develop and maintain strong relationships with clients, serving as the main point of contact for all service-related inquiries and needs.
2. Provide exceptional customer service by promptly responding to client requests, resolving issues, and addressing concerns in a timely and professional manner.
3. Collaborate with internal teams to ensure seamless delivery of services and solutions that meet the unique needs of each client.
4. Monitor and analyze client satisfaction levels, identifying areas for improvement and implementing strategies to enhance overall client experience.
5. Act as a subject matter expert on company products and services, effectively communicating their value and benefits to clients.
6. Conduct regular meetings and check-ins with clients to assess their current and future needs, identify opportunities for upselling and cross-selling, and gather feedback.
7. Develop and maintain a deep understanding of the industry and market trends, staying informed about competitors and using this knowledge to inform client strategies.
8. Lead and mentor a team of client service representatives, providing guidance, support, and training to ensure they deliver high-quality service to clients.
9. Collaborate with sales and marketing teams to develop strategies for acquiring new clients and retaining existing ones.
10. Prepare and present reports and presentations to senior management, providing updates on client satisfaction, retention, and other key performance metrics.
11. Monitor and manage client contracts, ensuring all terms and conditions are met and addressing any issues or discrepancies that arise.
12. Continuously evaluate and improve client service processes and procedures to increase efficiency and effectiveness.
13. Represent the company at industry events and conferences, networking with potential clients and promoting our services.
14. Stay up-to-date with industry regulations and compliance standards, ensuring all client interactions and processes are in line with these requirements.

According to JobzMall, the average salary range for a Senior Client Service Manager - National in Pittsburgh, PA, USA is between $80,000 and $120,000 per year. However, this can vary depending on factors such as the specific company, years of experience, and level of education. Additionally, the salary range may also be affected by the industry and the demand for this role in the Pittsburgh job market. Overall, the salary for this position in Pittsburgh is on par with the national average.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.