Senior Client Manager

Are you a highly motivated and experienced individual with a passion for building relationships and driving business growth? Highmark Health is looking for a dynamic and driven Senior Client Manager to join our team. In this role, you will be responsible for managing and developing key client accounts, ensuring their satisfaction and loyalty through exceptional service and strategic account management. If you thrive in a fast-paced environment and have a proven track record of success in client management, we want to hear from you. Join us at Highmark Health and take your career to the next level!

1. Develop and maintain strong relationships with key client accounts.
2. Act as the main point of contact for clients, ensuring their needs and concerns are addressed in a timely and effective manner.
3. Develop and implement strategic account management plans to drive business growth and increase client satisfaction.
4. Proactively identify opportunities to upsell and cross-sell products and services to existing clients.
5. Collaborate with cross-functional teams to ensure the delivery of high-quality and innovative solutions that meet client needs.
6. Monitor and analyze key performance metrics to track client satisfaction and identify areas for improvement.
7. Conduct regular business reviews with clients to assess their current and future needs and identify opportunities for growth and expansion.
8. Stay up-to-date with industry trends and changes in the market to effectively position Highmark Health's products and services to clients.
9. Handle any escalated client issues and complaints, providing prompt and satisfactory resolutions.
10. Mentor and support junior team members, providing guidance and coaching to help them achieve their goals.
11. Keep accurate and up-to-date records of all client interactions and activities.
12. Represent Highmark Health at industry events and conferences to network and promote our brand.
13. Continuously strive to exceed client expectations and maintain a high level of client satisfaction.

According to JobzMall, the average salary range for a Senior Client Manager in Pittsburgh, PA, USA is between $70,000 and $120,000 per year. This range can vary depending on factors such as years of experience, industry, and specific job responsibilities.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.