Highmark Health

Security Operations Center Dispatcher

Highmark Health

Pittsburgh, PA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At Highmark Health, we are committed to providing top-notch security services to protect our organization and employees. As a Security Operations Center Dispatcher, you will play a crucial role in maintaining the safety and security of our facilities. We are looking for a highly organized and detail-oriented individual to join our team and ensure the smooth operation of our Security Operations Center. If you have a passion for security and a strong sense of responsibility, we encourage you to apply for this exciting opportunity.

  1. Monitor and respond to all incoming security alerts and reports in a timely and efficient manner.
  2. Dispatch security personnel to respond to emergency situations and alarms.
  3. Maintain accurate and detailed records of all security incidents and actions taken.
  4. Monitor surveillance cameras and report any suspicious activity or potential security threats.
  5. Coordinate with law enforcement and emergency services as needed.
  6. Maintain communication with on-site security personnel to ensure proper coverage and response.
  7. Conduct regular checks and tests of security systems and equipment to ensure proper functioning.
  8. Collaborate with other departments and teams to develop and implement security protocols and procedures.
  9. Stay updated on industry trends and advancements in security technology to continuously improve operations.
  10. Provide clear and concise communication to all stakeholders during security incidents.
  11. Train and educate new security personnel on security procedures and protocols.
  12. Maintain a professional and courteous demeanor when interacting with employees and visitors.
  13. Identify and report any potential security vulnerabilities or risks.
  14. Assist in conducting security audits and investigations.
  15. Uphold the values and standards of Highmark Health at all times.
Where is this job?
This job is located at Pittsburgh, PA, USA
Job Qualifications
  • Knowledge Of Security Protocols: A Security Operations Center Dispatcher At Highmark Health Should Possess A Thorough Understanding Of Security Protocols And Procedures, Including Access Control, Surveillance, And Emergency Response.

  • Communication Skills: Effective Communication Is Crucial For A Security Operations Center Dispatcher To Effectively Coordinate With Security Personnel, Respond To Incidents, And Communicate With Other Departments And External Agencies.

  • Critical Thinking And Problem-Solving Abilities: The Role Of A Security Operations Center Dispatcher Requires Quick And Accurate Decision-Making In High-Stress Situations. Therefore, Candidates Should Possess Strong Critical Thinking And Problem-Solving Abilities.

  • Multi-Tasking Skills: A Security Operations Center Dispatcher Must Be Able To Manage Multiple Tasks Simultaneously, Including Monitoring Security Systems, Responding To Calls, And Coordinating With Various Teams.

  • Knowledge Of Security Technologies: Candidates Should Have A Comprehensive Understanding Of Security Technologies, Such As Cctv, Access Control Systems, And Alarm Systems, To Effectively Monitor And Respond To Security Incidents.

Required Skills
  • Problem Solving

  • Crisis Management

  • Critical Thinking

  • Risk Analysis

  • Incident response

  • Multi-tasking

  • Security protocols

  • Team Coordination

  • Threat Assessment

  • Attention

  • Surveillance Monitoring

  • Emergency Communication

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Security Operations Center Dispatcher in Pittsburgh, PA, USA is $50,000 to $65,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some positions may offer a higher salary or additional benefits such as bonuses, healthcare, and retirement plans. It is also important to note that salaries may be higher in larger companies or in industries that require high levels of security.

Additional Information
Highmark Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2025
Apply BeforeMay 24th, 2025
This job posting is from a verified source. 

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About Highmark Health

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.

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