Patient Access Coordinator I / Registration

Welcome to Highmark Health – where our mission is to provide quality, affordable healthcare to our patients. As a Patient Access Coordinator I / Registration, you will play a crucial role in ensuring our patients have a seamless experience from the moment they enter our facilities. We are seeking a highly organized and compassionate individual to join our team. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you are passionate about making a difference in the lives of others and have the necessary qualifications, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients with a friendly and professional demeanor upon arrival to our facilities.
2. Coordinate patient registration and ensure accuracy of demographic and insurance information.
3. Communicate with patients and their families to obtain necessary information and answer any questions or concerns.
4. Verify insurance coverage and obtain necessary authorizations for services.
5. Schedule and confirm patient appointments, ensuring availability and proper documentation.
6. Collaborate with other departments to ensure a smooth flow of patient intake and registration.
7. Maintain patient confidentiality and adhere to all HIPAA regulations.
8. Process and collect patient payments, including insurance co-pays and deductibles.
9. Communicate effectively with healthcare providers and staff to resolve any registration issues or discrepancies.
10. Keep accurate and organized records of patient information and registration processes.
11. Continuously monitor and update patient wait times to ensure efficient patient flow.
12. Provide excellent customer service and address any patient complaints or concerns in a timely and professional manner.
13. Stay informed about insurance changes, coding updates, and other industry changes that may affect patient registration processes.
14. Train and assist new staff members to ensure they are familiar with registration processes and procedures.
15. Maintain a positive and collaborative attitude while working in a fast-paced and dynamic environment.

According to JobzMall, the average salary range for a Patient Access Coordinator I / Registration in Pittsburgh, PA, USA is $32,000 - $45,000 per year. The actual salary may vary depending on factors such as experience, education, and specific job duties.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.