Patient Access Coordinator

Are you a highly organized and detail-oriented individual with a passion for helping others? Are you looking for a meaningful career in the healthcare industry? Look no further! Highmark Health is seeking a dedicated and compassionate Patient Access Coordinator to join our team. In this role, you will play a crucial role in providing exceptional customer service and ensuring a seamless patient experience. If you have excellent communication skills, a strong understanding of insurance and billing processes, and a desire to make a positive impact on the lives of patients, we want to hear from you!

1. Oversee patient access processes: Responsible for managing all aspects of patient access, including scheduling appointments, verifying insurance coverage, and collecting necessary information from patients.
2. Ensure accuracy and efficiency: Responsible for maintaining accurate and up-to-date patient records and ensuring all processes are carried out efficiently to minimize wait times and maximize patient satisfaction.
3. Provide exceptional customer service: Act as the main point of contact for patients and their families, providing excellent customer service and addressing any concerns or issues in a timely and professional manner.
4. Collaborate with healthcare team: Work closely with other healthcare professionals to coordinate patient care and ensure a seamless experience for patients.
5. Manage insurance and billing processes: Utilize knowledge and understanding of insurance policies and billing procedures to accurately process and submit claims for reimbursement.
6. Maintain confidentiality: Adhere to all HIPAA regulations and maintain the confidentiality of patient information at all times.
7. Troubleshoot issues: Responsible for identifying and resolving any issues or discrepancies in patient information, insurance coverage, or billing processes.
8. Continuously improve processes: Identify areas for improvement in patient access processes and implement solutions to enhance efficiency and patient satisfaction.
9. Train and mentor team members: Serve as a mentor and resource for other team members, providing training and support to ensure a high level of performance.
10. Uphold company values: Act in accordance with the company's mission, values, and policies at all times, promoting a positive and inclusive work culture.

According to JobzMall, the average salary range for a Patient Access Coordinator in Pittsburgh, PA, USA is $33,000 - $55,000 per year. This may vary based on factors such as experience, qualifications, and the specific employer.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.