Manager - Patient Experience

We are looking for a passionate and organized Manager of Patient Experience to join our team at Highmark Health. This is an exciting opportunity to develop and implement strategies to improve patient experience for our clients in a high-growth, fast-paced environment.The ideal candidate is an experienced leader with a track record of developing and executing strategies to improve patient experience. We require a Bachelor's degree in Healthcare Administration, Business Administration, or a related field, and at least 5 years of experience leading patient experience in a healthcare organization.In this role, you will be responsible for developing and implementing strategies to ensure we provide the highest quality of care to our patients. You will be expected to identify areas of improvement, develop solutions, and measure the success of our patient experience initiatives. The Manager of Patient Experience will also be responsible for leading the patient experience team, ensuring that team members are well-equipped to deliver an exceptional patient experience. The successful candidate will have excellent communication and problem-solving skills, as well as the ability to work collaboratively with various stakeholders. A positive attitude and a passion for providing outstanding patient care are essential. If you have a record of success in improving patient experience and are looking for an exciting opportunity to join a fast-paced team, we would love to hear from you.

Responsibilities:

• Develop and implement strategies to improve patient experience for Highmark Health clients. • Identify areas of improvement, develop solutions, and measure the success of patient experience initiatives. • Lead the patient experience team and ensure team members are well-equipped to deliver an exceptional patient experience. • Maintain excellent communication with various stakeholders. • Possess a positive attitude and a passion for providing outstanding patient care. • Monitor patient feedback and use data to develop solutions to improve patient experience. • Manage budgets, resources, and personnel on projects related to patient experience. • Review patient experience policies and procedures, and update as needed. • Ensure compliance with relevant guidelines, regulations, and standards.

According to JobzMall, the average salary range for a Manager - Patient Experience in Pittsburgh, PA, USA is $54,719 to $81,078 per year. This range is determined based on a national survey of salaries and job postings. The actual salary for a Manager - Patient Experience in Pittsburgh, PA, USA can vary depending on a variety of factors such as experience, education, and specific skills.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.