Lead Security Operations Center Dispatcher

Highmark Health is seeking a talented, experienced Lead Security Operations Center Dispatcher to join our team. The ideal candidate will have a professional demeanor and superior communication skills, as they will be responsible for managing the daily operations of the Security Operations Center (SOC). This position requires the ability to multitask while maintaining a high level of accuracy and reliability. The successful candidate will possess strong technical knowledge, excellent customer service skills, an eye for detail, and the ability to collaborate with staff from a variety of departments. To be considered for this position, you must have a minimum of three years of experience in a similar role and possess a valid driver’s license. If you are a detail-oriented leader with a passion for security operations and the ability to handle multiple tasks, we want to hear from you!

Responsibilities:

1. Oversee daily operations of the Security Operations Center (SOC).
2. Manage any emergency response calls.
3. Monitor security systems and networks for any suspicious activity.
4. Respond to customer inquiries and provide assistance.
5. Ensure all security protocols are followed and maintained.
6. Develop and implement policies and procedures for the SOC.
7. Collaborate with staff from other departments to identify potential security issues.
8. Train and supervise other security personnel.
9. Analyze security-related data and generate reports.
10. Maintain accurate records and documents.
11. Ensure all security equipment is properly maintained and functioning.
12. Remain up to date on the latest security trends and technologies.

According to JobzMall, the average salary range for a Lead Security Operations Center Dispatcher in Pittsburgh, PA, USA is $48,000 to $62,000. This range is based on the salaries of advertised positions for this job title on the platform.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.