Customer Service Representative

Welcome to Highmark Health! We are a leading healthcare company dedicated to providing top-notch services to our customers. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service and ensuring the satisfaction of our clients. We are seeking a friendly and empathetic individual who is committed to providing excellent support and assistance to our customers. If you are passionate about making a positive impact in people's lives and possess the necessary qualifications, we invite you to join our team and be a part of our mission to improve the health and wellbeing of our community.

1. Provide excellent customer service to our clients by responding promptly and courteously to all inquiries, concerns, and complaints via phone, email, or chat.
2. Maintain a deep understanding of our company's products and services to effectively address customer needs and provide accurate information.
3. Handle high volumes of incoming calls and prioritize customer requests to ensure timely and efficient resolution.
4. Build and maintain strong relationships with customers to promote loyalty and increase customer satisfaction.
5. Collaborate with other departments to resolve complex customer issues and escalate when necessary.
6. Utilize active listening and empathy to understand and address customer concerns and provide appropriate solutions.
7. Document all customer interactions accurately and thoroughly in our customer relationship management system.
8. Proactively identify opportunities to improve the customer experience and provide feedback to management.
9. Meet or exceed performance metrics, such as call handling time, customer satisfaction ratings, and first call resolution.
10. Stay updated on industry trends and changes in company policies and procedures to provide accurate and up-to-date information to customers.
11. Contribute to a positive and collaborative team environment by sharing best practices and providing support to team members.
12. Adhere to all company policies and procedures, including privacy and security guidelines, to protect customer and company information.
13. Continuously seek opportunities for personal and professional development to improve job performance and contribute to the growth of the company.

According to JobzMall, the average salary range for a Customer Service Representative is $25,000 to $45,000 per year. However, this can vary depending on the industry, location, and experience level of the individual. Some higher paying industries for customer service representatives include finance, healthcare, and technology. Additionally, individuals with specialized skills such as fluency in a second language or experience with specific software or systems may also command higher salaries.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.