Customer Service Representative HNAS

Welcome to Highmark Health, a leading healthcare company dedicated to providing exceptional service to our customers. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Health Navigation and Advocacy Services (HNAS). In this role, you will have the opportunity to make a positive impact on our customers' healthcare experience by assisting them with navigating their health plans and advocating for their needs. We are looking for someone who is passionate about providing excellent customer service, has strong communication skills, and is able to thrive in a fast-paced and dynamic environment. If you have a desire to help others and are looking for a fulfilling career in the healthcare industry, we encourage you to apply for this position.

1. Provide exceptional customer service to all Highmark Health customers.
2. Serve as the main point of contact for customers utilizing Health Navigation and Advocacy Services.
3. Assist customers in navigating their health plans and understanding their benefits.
4. Advocate for customers to ensure their healthcare needs are met.
5. Communicate with customers in a professional and empathetic manner.
6. Handle customer inquiries, complaints, and concerns in a timely and effective manner.
7. Document all customer interactions and maintain accurate records.
8. Collaborate with other departments to resolve complex customer issues.
9. Stay updated on changes and updates in the healthcare industry and communicate them to customers.
10. Adhere to company policies and procedures in all customer interactions.
11. Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
12. Meet and exceed performance metrics related to customer satisfaction, call handling, and productivity.
13. Continuously seek opportunities to improve the customer experience.
14. Participate in training and development programs to enhance customer service skills.
15. Adhere to all privacy and confidentiality policies and regulations.

According to JobzMall, the average salary range for a Customer Service Representative HNAS is between $25,000 to $45,000 per year, with a median salary of $33,000. However, this can vary depending on location, company, experience, and other factors. Some Customer Service Representatives may also receive bonuses or commissions on top of their base salary.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.