Client Service Manager - HNAS

Are you a driven and passionate individual with a strong customer service background? Do you thrive in a fast-paced and dynamic work environment? Highmark Health is seeking a Client Service Manager for our Health Navigation and Advocacy Solutions (HNAS) team. As a Client Service Manager, you will play a crucial role in ensuring our clients receive exceptional service and support. We are looking for someone who is dedicated to delivering top-notch customer experiences and has a strong understanding of the healthcare industry. If you are a natural leader with excellent communication skills and a commitment to client satisfaction, we want to hear from you. Join our team and make a positive impact on the lives of our clients and their healthcare journey.

1. Manage client relationships: Build and maintain strong relationships with clients, serving as their primary point of contact for all service-related inquiries and concerns.
2. Provide exceptional customer service: Ensure that all client interactions are handled with the highest level of professionalism and customer care, exceeding expectations and promoting overall client satisfaction.
3. Lead a team: Oversee a team of client service representatives, providing guidance, support, and feedback to ensure they deliver exceptional service and meet performance goals.
4. Understand the healthcare industry: Maintain a deep understanding of the healthcare industry, including current trends, regulations, and best practices, in order to provide knowledgeable support to clients.
5. Drive client retention: Develop and implement strategies to retain and grow client relationships, identifying opportunities for additional services and upselling when appropriate.
6. Collaborate with internal teams: Work closely with other departments, such as sales and operations, to ensure a seamless client experience and identify areas for improvement.
7. Monitor and analyze client metrics: Track and analyze client data and metrics to identify trends, areas for improvement, and opportunities for enhancing the client experience.
8. Develop and implement client service processes: Continuously evaluate and improve client service processes and procedures, ensuring efficiency and effectiveness in meeting client needs.
9. Stay updated on product and service offerings: Stay informed on Highmark Health's products and services, including new developments and enhancements, in order to effectively communicate and promote them to clients.
10. Uphold company values: Embody Highmark Health's values of integrity, compassion, and innovation in all interactions with clients and colleagues.

According to JobzMall, the average salary range for a Client Service Manager - HNAS is between $60,000 and $80,000 per year. This can vary depending on the specific industry, location, and experience level of the individual. Some Client Service Managers in high-demand industries or with specialized skills may make upwards of $100,000 per year.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.