Senior Director Damage Field Operations

Are you a dynamic leader with a passion for operational excellence and a drive for success? Hertz Car Rental is seeking a Senior Director of Damage Field Operations to oversee and elevate our damage management strategies. As a key member of our senior management team, you will have the opportunity to shape and execute our damage control initiatives, ensuring the highest level of customer satisfaction and profitability. We are looking for a seasoned professional with a proven track record in managing large teams, implementing effective processes, and driving results. If you are a strategic thinker, a strong communicator, and a problem solver with a customer-centric mindset, we want to hear from you. Join us and make a significant impact on our business and the overall customer experience.

1. Develop and execute damage management strategies to ensure the highest level of customer satisfaction and profitability.
2. Lead and manage a team of damage field operations professionals, providing guidance and support to achieve departmental goals and objectives.
3. Analyze and assess damage trends, identifying areas for improvement and implementing solutions to minimize future occurrences.
4. Collaborate with cross-functional teams to develop and implement processes and procedures that streamline damage management operations.
5. Monitor and track key performance indicators to measure the effectiveness of damage control initiatives and make data-driven decisions to drive continuous improvement.
6. Develop and maintain relationships with external partners, such as insurance companies and repair facilities, to ensure efficient and cost-effective damage management processes.
7. Ensure compliance with company policies, procedures, and regulations related to damage management.
8. Communicate regularly with senior management regarding the status of damage control operations and provide recommendations for improvement.
9. Develop and manage the departmental budget, identifying areas for cost savings and implementing strategies to maximize profitability.
10. Serve as a role model and mentor to employees, promoting a culture of excellence, accountability, and continuous learning.
11. Stay updated on industry trends and best practices related to damage management and make recommendations for implementing new technologies and processes.
12. Foster a customer-centric mindset within the team, ensuring that all damage management processes are focused on providing the best possible experience for our customers.

According to JobzMall, the average salary range for a Senior Director Damage Field Operations in Estero, FL, USA is $130,000 - $200,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer additional benefits such as bonuses, stock options, and other forms of compensation. It is important to research the specific job and company in order to get a more accurate salary range.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.