Claims Administrator

Welcome to Hertz Car Rental, where we are committed to providing exceptional customer service and ensuring a smooth rental experience for our clients. We are currently seeking a highly organized and detail-oriented individual to join our team as a Claims Administrator. As a Claims Administrator, you will be responsible for accurately processing and resolving customer claims in a timely manner. The ideal candidate must possess strong communication skills, be able to work independently, and have a passion for providing top-notch customer service. If you thrive in a fast-paced environment and are looking for a challenging and rewarding career, we would love to hear from you.

1. Process and resolve customer claims: The Claims Administrator will be responsible for accurately processing and resolving customer claims in a timely manner. This includes reviewing claims, gathering necessary information, and making decisions on the appropriate course of action.
2. Provide exceptional customer service: The primary focus of this role is to ensure that our customers have a positive experience when filing a claim. The Claims Administrator must possess strong communication skills and have a passion for providing top-notch customer service.
3. Maintain organization and attention to detail: The ideal candidate must be highly organized and detail-oriented to be able to effectively manage a high volume of claims. They will be responsible for maintaining accurate records and ensuring all necessary documentation is complete.
4. Work independently: The Claims Administrator will need to be able to work independently to process claims and make decisions. They must be able to prioritize tasks and manage their time effectively to meet deadlines.
5. Collaborate with team members: While the role requires the ability to work independently, the Claims Administrator will also need to collaborate with other team members, such as customer service representatives and rental agents, to gather information and resolve claims.
6. Adhere to company policies and procedures: The Claims Administrator must have a strong understanding of company policies and procedures and ensure they are followed when processing claims.
7. Keep up-to-date with industry trends and regulations: It is important for the Claims Administrator to stay informed about any changes in industry trends and regulations to ensure claims are processed accurately and in compliance with laws and regulations.
8. Maintain confidentiality: The Claims Administrator will handle sensitive customer information and must maintain confidentiality at all times.
9. Provide reports and updates: The Claims Administrator will be responsible for providing regular reports and updates on the status of claims to management.
10. Continuously improve processes: As part of the customer service team, the Claims Administrator should actively identify areas for improvement in the claims process and suggest solutions to enhance the overall customer experience.

According to JobzMall, the average salary range for a Claims Administrator in Miami, FL, USA is between $45,000 - $70,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the administrator is working in. Some claims administrators may also receive bonuses or benefits as part of their compensation package.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.