Claims Administrator

Are you a detail-oriented individual with strong organizational skills and a passion for customer service? We are seeking a highly motivated Claims Administrator to join our team at Hertz Car Rental. As a Claims Administrator, you will be responsible for managing and resolving customer claims in a timely and efficient manner. This role requires excellent communication skills, the ability to multitask, and a customer-centric mindset. If you are driven, customer-focused, and have a knack for problem-solving, we would love to hear from you!

1. Manage and resolve customer claims: The primary responsibility of the Claims Administrator is to handle and resolve customer claims in a timely and efficient manner. This includes investigating the claim, gathering relevant information, and finding a satisfactory resolution for the customer.
2. Maintain organization: The Claims Administrator is responsible for maintaining organized records of all customer claims, including relevant documentation and communication. This requires strong organizational skills and attention to detail.
3. Communicate effectively: The role of Claims Administrator involves communicating with customers, internal team members, and other stakeholders. This includes responding to customer inquiries, providing updates on claims, and collaborating with other departments to resolve issues.
4. Prioritize tasks: The Claims Administrator must be able to prioritize tasks effectively in a fast-paced environment. This may involve managing multiple claims at once and ensuring that each one is given the necessary attention and resolved in a timely manner.
5. Provide excellent customer service: A key responsibility of the Claims Administrator is to provide exceptional customer service. This includes being empathetic towards customer concerns, actively listening, and finding solutions that meet their needs.
6. Collaborate with team members: The Claims Administrator must work closely with other team members, such as insurance agents and rental agents, to gather information and resolve claims. This requires strong teamwork and communication skills.
7. Uphold company policies and procedures: As a representative of Hertz Car Rental, the Claims Administrator is responsible for upholding company policies and procedures when handling customer claims. This includes ensuring compliance with legal and ethical standards.
8. Continuously improve processes: The Claims Administrator should be proactive in identifying areas for improvement within the claims process and suggest solutions to increase efficiency and customer satisfaction.
9. Stay updated on industry trends: It is essential for the Claims Administrator to stay informed about industry trends and changes in policies and procedures related to customer claims. This knowledge will help them to better handle and resolve claims.
10. Maintain a customer-centric mindset: The Claims Administrator must maintain a customer-centric mindset at all times

According to JobzMall, the average salary range for a Claims Administrator in Indianapolis, IN, USA is between $45,000 and $65,000 per year. This can vary depending on the specific company, industry, experience, and skills of the individual. Some employers may also offer additional benefits such as bonuses, commission, and health insurance.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.