Claims Administrator

At Hertz Car Rental, we pride ourselves on providing exceptional customer service and ensuring a smooth rental experience for our clients. As a Claims Administrator, you will play a crucial role in upholding this standard by efficiently and accurately processing claims for damages and losses. We are seeking a detail-oriented and organized individual with strong communication skills and a passion for delivering exceptional service. If you have a keen eye for detail and a customer-centric mindset, we would love for you to join our team at Hertz Car Rental.

1. Process Claims: Efficiently and accurately process claims for damages and losses in a timely manner.
2. Maintain Documentation: Ensure all necessary documentation is collected and accurately filed for each claim.
3. Communicate with Customers: Act as the main point of contact for customers regarding their claims, providing timely and professional updates on the status of their claims.
4. Investigate Claims: Thoroughly investigate each claim to determine the validity and amount of the claim.
5. Collaborate with Other Departments: Work closely with other departments, such as the rental and maintenance teams, to gather information and resolve claims efficiently.
6. Provide Exceptional Customer Service: Demonstrate a customer-centric mindset and provide exceptional service to customers throughout the claims process.
7. Uphold Company Standards: Follow company policies and procedures to ensure consistency and maintain high standards of service.
8. Manage Claims Database: Keep track of all claims and their status in the company's database.
9. Analyze Data: Analyze data related to claims to identify trends and make recommendations for improving the claims process.
10. Train and Mentor: Train and mentor new team members on claims processing procedures and best practices.
11. Handle Disputes: Handle any disputes or escalated claims in a professional and efficient manner.
12. Maintain Confidentiality: Ensure all customer and company information is kept confidential and secure.
13. Meet Deadlines: Manage a high volume of claims and meet strict deadlines for processing and resolution.
14. Continuously Improve Processes: Identify areas for improvement in the claims process and make recommendations for streamlining and improving efficiency.
15. Stay Informed: Stay up-to-date on company policies, procedures, and industry regulations related to claims processing.

According to JobzMall, the average salary range for a Claims Administrator in Seattle, WA, USA is between $49,000 - $70,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the claims administrator is working in. Some claims administrators may also receive bonuses or other compensation in addition to their base salary.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.