Claims Administrator

Welcome to Hertz Car Rental, where we strive to provide exceptional service and support to our valued customers. We are currently seeking a dedicated and organized Claims Administrator to join our dynamic team and help us uphold our commitment to excellence. As a Claims Administrator, you will play a critical role in managing and resolving customer claims efficiently and effectively. This position requires a detail-oriented individual with excellent communication and problem-solving skills. If you are passionate about providing top-notch customer service and have the qualifications we are looking for, we invite you to apply and become a part of our Hertz family.

1. Manage customer claims: The Claims Administrator will be responsible for receiving and managing customer claims in a timely and efficient manner.
2. Resolve claims: The primary responsibility of the Claims Administrator is to work towards resolving customer claims and ensuring customer satisfaction.
3. Maintain accurate records: The Claims Administrator will be responsible for maintaining accurate and up-to-date records of all claims and their resolutions.
4. Communicate with customers: This role requires strong communication skills as the Claims Administrator will be responsible for communicating with customers regarding their claims and providing updates on the status.
5. Collaborate with team members: The Claims Administrator will work closely with other team members to gather information and evidence to support or refute a claim.
6. Conduct investigations: The Claims Administrator will be responsible for conducting thorough investigations into customer claims to determine their validity and make recommendations for resolution.
7. Analyze data: This role requires the ability to analyze data and identify patterns or trends in customer claims, and use this information to improve processes and prevent future claims.
8. Adhere to policies and procedures: The Claims Administrator must strictly adhere to company policies and procedures when handling customer claims.
9. Provide exceptional customer service: The Claims Administrator must have a strong focus on providing exceptional customer service and strive to exceed customer expectations in every interaction.
10. Stay updated on industry trends: The Claims Administrator should stay updated on industry trends and best practices for managing and resolving customer claims.
11. Attend training and development programs: The Claims Administrator may be required to attend training and development programs to enhance their skills and stay updated on company policies and procedures.
12. Maintain confidentiality: The Claims Administrator must maintain strict confidentiality when handling sensitive customer information.
13. Handle administrative tasks: The Claims Administrator may be responsible for handling administrative tasks related to managing customer claims, such as filing paperwork or updating databases.
14. Uphold company values: As a representative of Hertz, the Claims Administrator must uphold the company's values and maintain a professional and positive attitude at all times

According to JobzMall, the average salary range for a Claims Administrator in Columbus, OH, USA is between $40,000 and $60,000 per year. This may vary depending on the specific company, experience level, and other factors.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.