Claims Administrator

Welcome to Hertz Car Rental, where we pride ourselves on providing exceptional service and support to our customers. As a Claims Administrator, you will have the opportunity to play a vital role in ensuring that our customers have a seamless and positive experience with our company. We are seeking a detail-oriented and organized individual with strong customer service skills to join our team. If you have a passion for problem-solving and a desire to deliver top-notch service, we encourage you to apply for this exciting opportunity.

1. Process and review claims from customers regarding damages, accidents, and other issues with their rental vehicles.
2. Communicate with customers in a timely and professional manner to gather necessary information and provide updates on their claims.
3. Utilize company systems and procedures to accurately document and track claims, ensuring all necessary information is recorded.
4. Collaborate with other departments, such as the Rental and Maintenance teams, to gather information and resolve customer issues.
5. Provide exceptional customer service by addressing and resolving customer concerns and complaints in a timely and effective manner.
6. Maintain a thorough understanding of company policies and procedures, as well as industry regulations, to accurately process and handle claims.
7. Identify and escalate any potential fraudulent claims to the appropriate department for further investigation.
8. Keep accurate records of claim status and provide regular updates to customers and management.
9. Work with insurance companies and third-party vendors to process and resolve claims.
10. Assist in training and coaching new team members on claims processes and procedures.
11. Continuously seek ways to improve processes and procedures to enhance the customer experience.
12. Adhere to company standards and guidelines for data protection and confidentiality.
13. Provide administrative support to other departments as needed.
14. Maintain a positive and professional attitude while representing the company and building relationships with customers.
15. Keep up-to-date with industry trends and changes in policies and regulations related to claims processing.

According to JobzMall, the average salary range for a Claims Administrator in Jacksonville, FL, USA is between $38,000 and $64,000 per year. This can vary based on factors such as years of experience, education level, and specific industry.

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.