Hertz Car Rental

Account Service Representative

Hertz Car Rental
Baltimore, MD, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an Account Service Representative to join the Hertz Car Rental team! As a key member of our team, you will be responsible for providing exceptional customer service to our clients while ensuring their accounts are accurate and up to date. If you are a customer service-oriented individual with an eye for detail and excellent organizational skills, we want to hear from you!To be successful in this role, you should have a minimum of one year of experience in customer service, ideally in the car rental industry. You should also have excellent communication and problem-solving skills, as well as a commitment to providing the highest level of service. In addition, you must be able to prioritize tasks and manage multiple responsibilities without missing a beat. We are seeking a motivated and reliable individual who is passionate about providing exceptional customer service. If this sounds like you, please apply today!

Responsibilities:

  1. Provide exceptional customer service to Hertz Car Rental clients.
  2. Ensure client accounts are accurate and up to date.
  3. Utilize excellent communication and problem-solving skills.
  4. Maintain a commitment to providing the highest level of service.
  5. Prioritize tasks and manage multiple responsibilities.
  6. Respond to customer inquiries in a timely and efficient manner.
  7. Maintain customer records and account information.
  8. Utilize knowledge of the car rental industry to provide accurate information.
  9. Resolve customer complaints and escalate issues as necessary.
  10. Assist in the development of customer service initiatives.
Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications

  • Ability To Work In A Fast-Paced Environment

  • Strong Communication Skills

  • Ability To Work Independently

  • Working Knowledge Of Customer Service Principles

  • Excellent Organizational Skills

  • Proficiency In Computer Software Programs

  • Ability To Multitask

  • Aptitude For Problem-Solving

Required Skills

  • Documentation

  • Data Entry

  • Networking

  • Scheduling

  • customer service

  • Reporting

  • Billing

  • Listening

  • organizing

  • Problem-Solving

  • Multi-tasking

  • Cashiering

  • Upselling

  • Greeting

  • Negotiating

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Account Service Representative in Baltimore, MD, USA is between $37,000 and $58,000 per year. This range includes base salary and any bonuses or incentives.

Additional Information
Hertz Car Rental is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 8th, 2023
Apply BeforeJanuary 14th, 2026
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About Hertz Car Rental

The Hertz Corporation is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental.

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