Henry Ford Health System

Unit Secretary--Case Management Assistant

Henry Ford Health System

Novi, MI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a highly organized and detail-oriented individual with a passion for healthcare? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Unit Secretary/Case Management Assistant at Henry Ford Health System.As a Unit Secretary/Case Management Assistant, you will play a crucial role in ensuring the smooth operation of our Case Management department. Your responsibilities will include maintaining patient records, scheduling appointments, and providing administrative support to the case management team. This position requires strong communication skills, exceptional multitasking abilities, and a commitment to providing high-quality care to our patients.If you are looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this position. Join us at Henry Ford Health System and make a difference in the lives of our patients every day.

  1. Maintain accurate and organized patient records and ensure confidentiality of sensitive information.
  2. Schedule appointments and maintain calendars for the case management team.
  3. Communicate effectively with patients, families, and healthcare providers to coordinate care and services.
  4. Provide administrative support to the case management team, including drafting correspondence, preparing reports, and managing departmental budgets.
  5. Collaborate with other healthcare professionals to ensure timely and efficient delivery of care.
  6. Monitor and order office supplies to ensure efficient operation of the department.
  7. Assist with discharge planning and coordination of post-discharge services.
  8. Participate in team meetings and provide input on ways to improve processes and procedures.
  9. Adhere to all relevant legal and ethical standards in handling patient information.
  10. Keep up-to-date with industry developments and best practices in case management.
  11. Handle inquiries from patients, families, and healthcare providers in a timely and professional manner.
  12. Maintain a positive and professional attitude with patients, colleagues, and other healthcare professionals.
  13. Perform other duties as assigned by the case management team or supervisor.
Where is this job?
This job is located at Novi, MI, USA
Job Qualifications
  • High School Diploma Or Equivalent: A Basic Education Level Is Required For A Unit Secretary-Case Management Assistant Position At Henry Ford Health System.

  • Previous Experience In Healthcare Setting: Candidates Should Have A Minimum Of 1-2 Years Of Experience Working In A Healthcare Setting, Preferably In A Hospital Or Clinic Environment.

  • Knowledge Of Medical Terminology: A Strong Understanding Of Medical Terminology Is Essential For This Role As The Unit Secretary-Case Management Assistant Will Be Responsible For Maintaining Accurate Records And Communicating With Medical Staff.

  • Proficiency In Computer Skills: The Candidate Should Be Skilled In Using Computers And Have A Good Understanding Of Various Software Programs Such As Microsoft Office And Electronic Medical Records Systems.

  • Strong Communication And Organizational Skills: The Candidate Should Have Excellent Communication Skills And Be Able To Work Well In A Fast-Paced Environment. Attention To Detail And The Ability To Multitask Are Also Important Qualifications For This Role.

Required Skills
  • Data Entry

  • Communication

  • Time Management

  • Filing

  • Scheduling

  • Multitasking

  • customer service

  • Medical Terminology

  • Record keeping

  • Teamwork

  • Organization

  • Priorit

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Unit Secretary--Case Management Assistant in Novi, MI, USA is $40,000-$50,000 per year. However, this may vary depending on the specific employer, experience level, and other factors.

Additional Information
Henry Ford Health System is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 24th, 2025
Apply BeforeJune 9th, 2026
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About Henry Ford Health System

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.

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