Contact Center Advocate

Are you passionate about providing exceptional customer service? Do you have a strong desire to make a positive impact in the healthcare industry? If so, we have an exciting opportunity for you to join our team as a Contact Center Advocate at Henry Ford Health System. As a Contact Center Advocate, you will be the first point of contact for our patients and their families, providing them with support, guidance, and assistance in navigating our healthcare system. We are looking for individuals who are empathetic, approachable, and have excellent communication skills. If this sounds like you, please read on for more details on this rewarding position.

1. Serve as the first point of contact for patients and their families, providing exceptional customer service through various communication channels, including phone, email, and chat.
2. Respond promptly and professionally to all inquiries and concerns, ensuring that each interaction is handled with empathy, understanding, and a dedication to resolving any issues.
3. Utilize a comprehensive understanding of the healthcare industry and Henry Ford Health System's services to provide accurate and helpful information to patients and their families.
4. Build and maintain positive relationships with patients and their families, showing compassion and a commitment to ensuring their satisfaction with the healthcare services they receive.
5. Serve as a liaison between patients and other departments within the healthcare system, ensuring effective communication and coordination of care.
6. Identify and escalate urgent or complex issues to the appropriate personnel, ensuring timely and efficient resolution.
7. Maintain accurate and detailed records of all interactions with patients, including inquiries, concerns, and resolutions, in accordance with company policies and procedures.
8. Continuously strive to improve the patient experience by identifying areas for improvement and providing feedback and suggestions to management.
9. Stay current on industry trends, best practices, and new developments in healthcare to ensure the highest level of service for patients.
10. Adhere to all company policies and procedures, including confidentiality and security protocols, to protect patient information and maintain compliance with regulatory standards.

According to JobzMall, the average salary range for a Contact Center Advocate in Detroit, MI, USA is between $28,000 to $55,000 per year. This range can vary depending on the specific company, experience level, and location.

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.