Clinic Service Representative- Hematology/Oncology

Are you looking for a rewarding career in the healthcare industry? Do you have a passion for providing exceptional customer service and assisting patients with their medical needs? If so, Henry Ford Health System has an exciting opportunity for you as a Clinic Service Representative in our Hematology/Oncology department. We are seeking a motivated and empathetic individual to join our team and help make a positive impact on the lives of our patients. As a Clinic Service Representative, you will play a vital role in ensuring a seamless and compassionate experience for our patients. If you possess excellent communication skills, attention to detail, and a strong background in healthcare, we encourage you to apply now!

1. Greet and welcome patients, ensuring a friendly and professional atmosphere in the clinic.
2. Assist patients with scheduling appointments, verifying insurance coverage, and completing necessary paperwork.
3. Respond to patient inquiries and concerns in a timely and empathetic manner.
4. Update patient records in the electronic medical system accurately and efficiently.
5. Collaborate with healthcare team members to ensure seamless coordination of patient care.
6. Educate patients on clinic processes and procedures, including financial policies and insurance coverage.
7. Maintain confidentiality of patient information in compliance with HIPAA regulations.
8. Communicate effectively with patients, physicians, and other healthcare professionals.
9. Proactively identify and resolve issues that may impact patient satisfaction.
10. Keep the waiting area and front desk organized and presentable.
11. Attend training and professional development sessions to stay updated on industry best practices and policies.
12. Uphold the mission, vision, and values of the Henry Ford Health System.
13. Work collaboratively with other clinic service representatives and administrative staff to ensure efficient operations.
14. Adhere to all clinic policies and procedures to maintain a safe and respectful environment for patients and staff.
15. Continuously strive to improve patient experience and satisfaction.

According to JobzMall, the average salary range for a Clinic Service Representative- Hematology/Oncology in Detroit, MI, USA is $30,000-$60,000 per year. This salary range can vary depending on factors such as experience, location, and employer.

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit. The corporate office is at One Ford Place, Detroit, Michigan. Henry Ford established the health system in 1915, and it is currently run by a 15-member board of trustees.