Support Agent

Oklahoma City, OK, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Heartland Payment Systems, where success is measured by the satisfaction of our customers. We are currently seeking a Support Agent to join our team and provide exceptional support to our clients. As a Support Agent, you will play a crucial role in ensuring that our customers receive the assistance they need to utilize our services effectively. We are looking for someone with excellent communication skills, a strong technical background, and a passion for delivering top-notch customer service. If you are dedicated, detail-oriented, and thrive in a fast-paced environment, we would love to have you on our team!

Provide exceptional customer support: The primary responsibility of the Support Agent is to ensure that our customers receive top-notch support and assistance with any issues or questions they may have.
Communicate effectively: The Support Agent must have excellent communication skills, both verbal and written, to effectively assist customers and relay information to other team members.
Troubleshoot technical issues: The Support Agent will use their strong technical background to troubleshoot and resolve any technical issues that customers may encounter.
Ensure customer satisfaction: The ultimate goal of the Support Agent is to ensure that our customers are satisfied with our services and that their needs are met in a timely and efficient manner.
Work in a fast-paced environment: The Support Agent must be able to thrive in a fast-paced environment, handling multiple tasks and inquiries from customers simultaneously.
Document customer interactions: It is the responsibility of the Support Agent to accurately document all customer interactions, including inquiries, complaints, and resolutions.
Collaborate with team members: The Support Agent will work closely with other team members to share knowledge and expertise, ensuring that customers receive consistent and high-quality support.
Stay updated on products and services: The Support Agent must stay updated on all our products and services to provide accurate and up-to-date information to customers.
Adhere to company policies and procedures: The Support Agent must adhere to all company policies and procedures, including data protection and customer privacy regulations.
Continuously improve customer support processes: The Support Agent should proactively identify areas for improvement in our customer support processes and suggest solutions to enhance the overall customer experience.

Where is this job?

This job is located at Oklahoma City, OK, USA

Job Qualifications

Strong Communication Skills: Support Agents At Heartland Payment Systems Must Possess Excellent Verbal And Written Communication Skills. They Should Be Able To Effectively Communicate With Customers, Colleagues, And Other Departments Within The Company.
Technical Knowledge: A Support Agent Should Have A Strong Understanding Of Technology And Be Comfortable Troubleshooting Technical Issues. This Includes Knowledge Of Software And Hardware Systems, As Well As The Ability To Quickly Learn And Adapt To New Technologies.
Customer Service Experience: A Successful Support Agent Should Have Previous Experience In A Customer-Facing Role, Such As Customer Service Or Technical Support. They Should Have A Customer-Centric Mindset And Be Able To Handle Difficult Situations With Patience And Empathy.
Problem-Solving Skills: Support Agents Must Be Able To Think Critically And Come Up With Creative Solutions To Complex Problems. They Should Be Able To Troubleshoot Issues And Provide Timely Resolutions To Customers.
Attention To Detail: In A Highly Regulated Industry Like Payment Processing, Attention To Detail Is Crucial. Support Agents Must Be Detail-Oriented And Have A Strong Focus On Accuracy To Ensure Compliance And Maintain Customer Satisfaction.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Stress Management
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Emp

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Support Agent in Oklahoma City, OK, USA is between $34,000 and $48,000 per year. This range may vary depending on factors such as the specific company, experience level, and additional skills or certifications.

Additional Information

Heartland Payment Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 16th, 2024

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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