Implementation Support Specialist

501 Veterans Memorial Dr, Pearl River, NY 10965, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Be the product expert on both Heartland Essentials POS platforms - knowing the out-of-the-box functionality and hardware set up like the back of your hand. Enable and empower customers to install and use the POS platform independently and as efficiently as possible using web-based training. Ensure each assigned customer goes live successfully. Share customer feedback internally with product management and engineering to surface customer requests and bugs. Create and improve processes and systems for scaling the implementation and training of new customers. Develop reusable materials that will continually enhance the efficiency of the customer onboarding experience. Mentor other Onboarding & Enablement team members.

Where is this job?

This job is located at 501 Veterans Memorial Dr, Pearl River, NY 10965, USA

Job Qualifications

4+ years of relevant work experience in a related role in a SaaS-driven environment
Prior onboarding experience in a retail, restaurant, or eCommerce environment a BIG plus.
Keen interest in helping build scalable and sustainable processes.
Understanding of basic networking devices (Switches, Routers, Modems, Firewalls)

Required Skills

Project Management
Troubleshooting skills
Time Management Skills
LAN networking configuration
Building scalable and sustainable processes
Skilljar/SmarterU

Soft Skills

Verbal communication
Problem solver
Written Communication Skills
Adaptability
Attention to detail and accuracy
Highly-Motivated Self-Starter
Multi tasker
Flexible Approach

Compensation

According to JobzMall, the average salary range for a Implementation Support Specialist in 501 Veterans Memorial Dr, Pearl River, NY 10965, USA is between $48,072 and $79,918 per year. This range depends on a variety of factors, such as an individual's experience level, the company they work for, and the location of the job.

Additional Information

Heartland Payment Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 2nd, 2022

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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