Dispute Associate

1 Heartland Way, Jeffersonville, IN 47130, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Front line for incoming dispute calls. Respond to Merchant emails and voicemails. Process Merchant responses to retrieval requests and EMV chargebacks. Review retrievals about to expire and reach out to merchants as directed. Backup for indexing functions when needed. Meet departmental productivity and quality standards.

Where is this job?

This job is located at 1 Heartland Way, Jeffersonville, IN 47130, USA

Job Qualifications

Experience with Heartland/Global Payments processes & systems preferred, but not required.
Excellent soft skills, including a keen expertise in diffusing unhappy callers
1+ years of related experience

Required Skills

MS Excel
MS Word
Record Keeping Skills
G-Suite
Time Management Skills
Analytically minded

Soft Skills

Verbal communication
Problem solver
Written Communication Skills
Adaptability
Attention to detail and accuracy
Highly-Motivated Self-Starter
Multi tasker
Flexible Approach

Compensation

According to JobzMall, the average salary range for a Dispute Associate in 1 Heartland Way, Jeffersonville, IN 47130, USA is $42,000 to $48,000 per year. The salary range may vary depending on the experience and qualifications of the individual.

Additional Information

Heartland Payment Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 2nd, 2022

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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