Customer Advocate

1 Heartland Way, Jeffersonville, IN 47130, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Customer Support Advocates at Heartland provide high quality service to both external customers and internal partners. Support inquiries are related to payment processing service. Customer Support Advocates deliver our company’s mission by providing support for merchants with statement, batches, product support, terminal/POS troubleshooting and other basic customer support and Customer needs. They will be accountable for developing a strong knowledge of procedures and process flows. A successful candidate will be an enthusiastic, self driven, team oriented individual who possesses a winning attitude and has a passion for delivering world-class customer experience with each interaction.

Where is this job?

This job is located at 1 Heartland Way, Jeffersonville, IN 47130, USA

Job Qualifications

Must be able to assimilate new technology and articulate directions to various audiences, especially in emergency situations.
Must have the ability to understand and support multiple products and processes associated with those products.
Has strong computer skills.

Required Skills

MS Excel
MS Word
G Suite
Record Keeping Skills
Time Management Skills
Customer-service orientation

Soft Skills

Verbal communication
written communication
Self-Motivated
Adaptability
Problem-solving and resourcefulness
Detail Oriented and Organized
Multi-tasking

Compensation

According to JobzMall, the average salary range for a Customer Advocate in 1 Heartland Way, Jeffersonville, IN 47130, USA is $25,000 to $45,000 per year.

Additional Information

Heartland Payment Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 21st, 2021

Apply BeforeMay 22nd, 2025

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