Customer Retention Manager

Join our dynamic team at Hearst Corporation as a Customer Retention Manager! In this role, you will have the opportunity to develop and implement strategies to ensure the loyalty and satisfaction of our valued customers. We are seeking a highly motivated and experienced individual who is passionate about building and maintaining strong relationships with customers. If you have a proven track record of success in customer retention and are looking for a challenging and rewarding career, we encourage you to apply now. As a member of our team, you will have the opportunity to contribute to the growth and success of one of the largest media and information companies in the world. Come be a part of our team and make a positive impact on our customers' experiences.

1. Develop and execute customer retention strategies to ensure high levels of satisfaction and loyalty among our customer base.
2. Analyze customer data and feedback to identify areas for improvement and implement solutions to address customer concerns and needs.
3. Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure a seamless and positive customer experience.
4. Monitor and track customer retention metrics and regularly report on performance to management.
5. Proactively identify and address potential customer churn through targeted outreach and personalized communication.
6. Act as a point of contact for escalated customer complaints and work towards swift and satisfactory resolutions.
7. Stay updated on industry trends and best practices in customer retention to continuously improve strategies and approaches.
8. Develop and maintain strong relationships with key customers to understand their needs and preferences.
9. Train and mentor team members on effective customer retention techniques and processes.
10. Collaborate with sales and marketing teams to develop customer retention campaigns and promotions.
11. Utilize customer feedback to identify areas for product and service improvements.
12. Monitor competitor activities and market trends to identify potential threats to customer retention.
13. Develop and manage customer retention budgets and resources effectively.
14. Ensure compliance with company policies and procedures related to customer retention.
15. Continuously seek out opportunities to improve and enhance the customer experience.

According to JobzMall, the average salary range for a Customer Retention Manager in London, UK is between £30,000 and £50,000 per year. However, this can vary depending on factors such as the specific industry, company size, and level of experience. Some Customer Retention Managers may earn up to £70,000 or more per year with bonuses and other incentives.

Hearst Communications, Inc., often referred to simply as Hearst, is an American multinational mass media and business information conglomerate based in Hearst Tower in Midtown Manhattan in New York City.