Account Manager

At Hearst Corporation, we are looking for an experienced and motivated Account Manager to join our team. We are looking for an individual who is passionate about making a difference in the lives of our customers and who is committed to delivering top-notch customer service.The ideal candidate for this role should possess exceptional communication skills, be organized and detail-oriented, and have the ability to think creatively and solve problems. This person should also have a proven track record of meeting and exceeding customer expectations and be comfortable working with a variety of stakeholders.We are looking for someone who is a team player and has experience working in a fast-paced environment. The successful candidate should also have the ability to effectively manage their time and prioritize tasks. They should also have a minimum of two years of experience in customer service or account management.If this sounds like you, we look forward to hearing from you!

Responsibilities:

1. Develop and maintain relationships with customers, providing exceptional service and support.
2. Proactively identify customer needs and develop solutions that meet customer expectations.
3. Monitor customer accounts and ensure customer satisfaction.
4. Track and report on customer feedback and develop strategies to address customer concerns.
5. Establish and manage customer accounts, including order processing and billing.
6. Manage customer inquiries, complaints, and requests in a timely manner.
7. Collaborate with other departments to ensure customer requests are met.
8. Develop and implement strategies to increase customer loyalty and retention.
9. Prepare reports and presentations to track customer satisfaction and account performance.
10. Maintain an up-to-date knowledge of Hearst Corporation products and services.

According to JobzMall, the average salary range for a Account Manager in New York, NY, USA is $70,000 to $105,000 per year. This salary range is based on the most recent data available, which includes salaries from various sources such as job postings and salary surveys. The salary range may vary depending on factors such as the industry, company size, location, years of experience, and level of education.

Hearst Communications, Inc., often referred to simply as Hearst, is an American multinational mass media and business information conglomerate based in Hearst Tower in Midtown Manhattan in New York City.