
Member Care Coordinator
As the Member Care Coordinator at Health Care Service Corporation, you will be responsible for providing high-quality customer service and support to members. This role requires an individual who is passionate about providing excellent customer service, is organized and detail-oriented, and has exceptional communication skills. You must be able to work independently, as well as in a team, and be able to handle multiple tasks simultaneously. If you are a customer service professional who is committed to helping members in every interaction, this may be the role for you!
Responsibilities:
- Ensure that all members receive high-quality customer service and support.
- Respond to customer inquiries in a timely and professional manner.
- Remain up-to-date on the organization's policies and procedures.
- Investigate and resolve customer complaints.
- Generate reports to track customer interactions and satisfaction.
- Monitor customer feedback and suggest improvements to the customer service process.
- Participate in team meetings and provide input on customer service initiatives.
- Work closely with other departments to ensure customer satisfaction.
- Develop and implement customer service best practices and strategies.
- Identify opportunities to improve customer service processes.
Excellent Communication Skills
Ability To Work In A Fast-Paced Environment
Organizational Skills
Problem-Solving Skills
Excellent Customer Service Skills
Attention To Detail
Ability To Multi-Task
Knowledge Of Healthcare Industry
Communication
Time Management
Multitasking
Written Communication
Conflict Resolution
customer service
Organization
Detail-oriented
Analytical
Problem-Solving
Collaborative
Adaptability
Computer Literacy
Decision-Making
Interpersonal
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
self-motivation
flexibility
Teamwork
According to JobzMall, the average salary range for a Member Care Coordinator in Albuquerque, NM, USA is between $30,000 and $45,000. Factors such as experience, industry, and specific qualifications can affect the salary range of a Member Care Coordinator.
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Health Care Service Corporation is a member-owned health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975.

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