Health Care Service Corporation

Member Care Coordinator

Health Care Service Corporation

Albuquerque, NM, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As the Member Care Coordinator at Health Care Service Corporation, you will be responsible for providing high-quality customer service and support to members. This role requires an individual who is passionate about providing excellent customer service, is organized and detail-oriented, and has exceptional communication skills. You must be able to work independently, as well as in a team, and be able to handle multiple tasks simultaneously. If you are a customer service professional who is committed to helping members in every interaction, this may be the role for you!

Responsibilities:

  1. Ensure that all members receive high-quality customer service and support.
  2. Respond to customer inquiries in a timely and professional manner.
  3. Remain up-to-date on the organization's policies and procedures.
  4. Investigate and resolve customer complaints.
  5. Generate reports to track customer interactions and satisfaction.
  6. Monitor customer feedback and suggest improvements to the customer service process.
  7. Participate in team meetings and provide input on customer service initiatives.
  8. Work closely with other departments to ensure customer satisfaction.
  9. Develop and implement customer service best practices and strategies.
  10. Identify opportunities to improve customer service processes.
Where is this job?
This job is located at Albuquerque, NM, USA
Job Qualifications
  • Excellent Communication Skills

  • Ability To Work In A Fast-Paced Environment

  • Organizational Skills

  • Problem-Solving Skills

  • Excellent Customer Service Skills

  • Attention To Detail

  • Ability To Multi-Task

  • Knowledge Of Healthcare Industry

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Written Communication

  • Conflict Resolution

  • customer service

  • Organization

  • Detail-oriented

  • Analytical

  • Problem-Solving

  • Collaborative

  • Adaptability

  • Computer Literacy

  • Decision-Making

  • Interpersonal

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • self-motivation

  • flexibility

  • Teamwork

Compensation

According to JobzMall, the average salary range for a Member Care Coordinator in Albuquerque, NM, USA is between $30,000 and $45,000. Factors such as experience, industry, and specific qualifications can affect the salary range of a Member Care Coordinator.

Additional Information
Health Care Service Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 7th, 2023
Apply BeforeJuly 20th, 2025
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About Health Care Service Corporation

Health Care Service Corporation is a member-owned health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975.

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