HCA Healthcare

Telephone Triage Registered Nurse

HCA Healthcare

Nashville, TN, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a compassionate and efficient Registered Nurse looking for a dynamic and fulfilling role? Look no further than HCA Healthcare's Telephone Triage RN position. In this role, you will have the opportunity to utilize your strong clinical skills and critical thinking abilities to provide telephonic triage and support to patients in need. We are seeking a highly motivated and detail-oriented individual with a passion for patient care to join our team. If you have excellent communication skills, a strong ability to multitask, and are dedicated to providing exceptional care to patients, we want to hear from you. Join us in making a positive impact on the lives of patients every day.

  1. Conduct telephonic triage and provide support to patients in need.
  2. Utilize strong clinical skills and critical thinking abilities to assess patient needs and provide appropriate care recommendations.
  3. Demonstrate compassion and empathy towards patients and their families.
  4. Maintain accurate and detailed documentation of all patient interactions and assessments.
  5. Collaborate with other healthcare professionals to ensure continuity of care for patients.
  6. Provide exceptional customer service and communication skills to patients and their families.
  7. Remain up-to-date on current healthcare practices and procedures.
  8. Prioritize and manage multiple tasks in a fast-paced environment.
  9. Maintain patient confidentiality and adhere to all HIPAA regulations.
  10. Ensure compliance with all organizational policies, procedures, and protocols.
  11. Participate in continuous education and training opportunities to enhance skills and knowledge.
  12. Demonstrate a strong commitment to patient safety and quality care.
  13. Educate patients and their families on treatment plans, medication management, and self-care techniques.
  14. Act as an advocate for patients and ensure their needs are met.
  15. Maintain professionalism and positive attitude while working with a diverse patient population.
  16. Collaborate with team members to identify areas for improvement and implement solutions.
  17. Adhere to all ethical and legal standards of practice.
  18. Participate in performance evaluations and strive for continuous improvement.
  19. Provide support and guidance to other team members as needed.
  20. Display a strong work ethic and dedication to the mission and values of HCA Healthcare.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications
  • Current Rn Licensure: The First And Most Essential Qualification For A Telephone Triage Registered Nurse At Hca Healthcare Is A Current, Active Rn License In The State Where The Job Is Located. This Ensures That The Individual Has Met All The Necessary Educational And Clinical Requirements To Practice As A Registered Nurse.

  • Bls Certification: Basic Life Support (Bls) Certification Is A Requirement For All Registered Nurses At Hca Healthcare, Including Those In A Telephone Triage Role. This Certification Ensures That The Nurse Is Trained In Essential Life-Saving Techniques And Can Respond Quickly To Emergency Situations.

  • Excellent Communication Skills: As A Telephone Triage Registered Nurse, Strong Communication Skills Are Crucial. The Nurse Must Be Able To Effectively Communicate With Patients Over The Phone, Gather Relevant Information, Provide Medical Advice, And Document All Interactions Accurately.

  • Experience In Triage Or Emergency Care: While Not Always A Requirement, Hca Healthcare May Prefer Candidates With Previous Experience In Telephone Triage Or Emergency Care. This Experience Demonstrates The Ability To Make Quick And Accurate Decisions, Manage Multiple Tasks Simultaneously, And Provide High-Quality Patient Care Remotely.

  • Knowledge Of Medical Terminology And Documentation: A Telephone Triage Registered Nurse Must Have A Strong Understanding Of Medical Terminology And Documentation. This Includes Familiarity With Common Symptoms, Diagnoses, Medications, And Procedures, As Well As The Ability To Document Patient Interactions Accurately And Efficiently In Electronic Medical Records.

Required Skills
  • Documentation

  • Communication

  • Time Management

  • Multitasking

  • Critical Thinking

  • Active listening

  • Empathy

  • Problem-Solving

  • assessment

  • Decision-Making

  • Prioritization

  • Medical Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Telephone Triage Registered Nurse in Nashville, TN, USA is $60,000-$70,000 per year. However, salaries can vary based on experience, education, and other factors. Some employers may also offer benefits such as health insurance, retirement plans, and paid time off. It is important to research specific job listings and negotiate with potential employers to determine the exact salary and benefits package.

Additional Information
HCA Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 10th, 2024
Apply BeforeJune 9th, 2026
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About HCA Healthcare

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.

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