Patient Support Service Representative

Do you have a passion for helping others and providing excellent customer service? Are you looking for a meaningful career in the healthcare industry? Look no further than HCA Healthcare! We are currently seeking a compassionate and dedicated Patient Support Service Representative to join our team. In this role, you will play a crucial part in ensuring our patients receive the best care and support during their healthcare journey. If you have a positive attitude, strong communication skills, and a desire to make a difference in people's lives, we want to hear from you! Read on to learn more about the qualifications and responsibilities for this position.

1. Provide exceptional customer service to patients and their families by answering inquiries, addressing concerns, and offering support and guidance.
2. Serve as a liaison between patients, their families, and healthcare providers to ensure timely and effective communication.
3. Maintain a positive and empathetic attitude towards patients, recognizing their individual needs and treating them with respect and dignity.
4. Manage and prioritize multiple tasks, including answering phone calls, scheduling appointments, and maintaining patient records.
5. Collaborate with other healthcare professionals to ensure seamless and efficient patient care.
6. Educate patients on available resources and services, including financial assistance programs and support groups.
7. Demonstrate strong problem-solving skills to resolve patient concerns and complaints in a timely and professional manner.
8. Adhere to all healthcare regulations and policies to maintain patient confidentiality and privacy.
9. Continuously strive to improve the patient experience by seeking feedback and implementing suggestions.
10. Attend training and educational sessions to stay updated on healthcare industry practices, procedures, and regulations.
11. Maintain accurate and detailed records of patient interactions and follow-up actions.
12. Work closely with the healthcare team to identify areas for improvement and implement solutions to enhance patient satisfaction.
13. Represent the organization in a professional and positive manner, both internally and externally.
14. Maintain a clean and organized workspace, ensuring all equipment and supplies are readily available for patient use.
15. Continuously demonstrate a commitment to the organization's mission and values, promoting a culture of compassion, excellence, and teamwork.

According to JobzMall, the average salary range for a Patient Support Service Representative in Nashville, TN, USA is $31,000 - $45,000 per year. However, this may vary depending on factors such as experience, education, and specific job duties.

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.