ITSM Process Analyst

Welcome to HCA Healthcare, where we are dedicated to providing exceptional patient care and improving the health of our communities. As an ITSM Process Analyst, you will play a crucial role in maintaining and improving our IT Service Management processes, ensuring that our technology systems and services run smoothly and efficiently. We are looking for a highly organized and analytical individual with a strong understanding of ITIL principles and experience in process design and improvement. If you are passionate about utilizing technology to enhance healthcare delivery and have a keen eye for detail, we want you on our team.

1. Develop and maintain a thorough understanding of ITIL principles and how they apply to HCA Healthcare's IT Service Management processes.
2. Analyze current ITSM processes and identify areas for improvement to increase efficiency and effectiveness.
3. Design and implement new processes or modifications to existing processes in collaboration with relevant teams and stakeholders.
4. Monitor and measure the performance of ITSM processes, identifying and addressing any issues or bottlenecks.
5. Conduct regular audits to ensure compliance with ITSM processes and procedures.
6. Work with IT teams to gather requirements for process improvements and facilitate discussions to reach consensus and alignment.
7. Communicate changes and updates to ITSM processes effectively to relevant teams and stakeholders.
8. Train and educate IT team members on ITSM processes and procedures.
9. Stay informed about industry best practices and trends in IT Service Management and make recommendations for incorporating them into HCA Healthcare's processes.
10. Collaborate with other business units to identify opportunities for process integration and alignment.
11. Act as a subject matter expert on ITSM processes and provide guidance and support to teams across the organization.
12. Contribute to the development and maintenance of ITSM process documentation, including manuals, procedures, and guidelines.
13. Continuously review and update ITSM processes to ensure they meet the changing needs of the organization.
14. Uphold HCA Healthcare's commitment to exceptional patient care and use technology to enhance healthcare delivery.
15. Maintain a high level of organization and attention to detail in all aspects of ITSM process management.

According to JobzMall, the average salary range for a ITSM Process Analyst in Nashville, TN, USA is $69,000 to $120,000. This can vary depending on factors such as experience, education, and specific job responsibilities.

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.