Front Desk Coordinator

Welcome to HCA Healthcare! We are currently seeking a highly organized and personable Front Desk Coordinator to join our team. As the first point of contact for our patients and visitors, you will play a crucial role in creating a positive and welcoming experience. Our ideal candidate is someone who possesses excellent communication skills, exceptional customer service abilities, and a strong attention to detail. If you are passionate about making a difference in people's lives and thrive in a fast-paced environment, we encourage you to apply!

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Serve as the first point of contact for inquiries and requests, both in person and over the phone.
3. Schedule appointments and manage patient flow to ensure efficient operations.
4. Maintain a clean and organized front desk area.
5. Verify patient information and collect necessary paperwork.
6. Communicate effectively with patients, colleagues, and other healthcare professionals.
7. Handle and resolve any patient or visitor complaints or concerns.
8. Keep accurate records of patient appointments and interactions.
9. Adhere to all company policies and procedures, including HIPAA regulations.
10. Stay updated on company services, policies, and procedures to provide accurate and helpful information to patients and visitors.
11. Assist with administrative tasks such as filing, faxing, and data entry.
12. Collaborate with other team members to ensure a seamless patient experience.
13. Maintain confidentiality of all patient information.
14. Handle cash and credit card transactions, including collecting copays and payments.
15. Demonstrate strong time-management skills to ensure timely completion of tasks and appointments.
16. Continuously strive to provide excellent customer service and create a positive experience for patients and visitors.
17. Attend training and development programs to enhance skills and knowledge.
18. Assist with other tasks and duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Front Desk Coordinator in Nashville, TN, USA is $29,000-$35,000 per year. This may vary depending on the specific job duties, experience, and qualifications of the individual. Some employers may also offer additional benefits such as health insurance, retirement plans, and paid time off.

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.