Behavioral Health Telephone Triage Specialist

Are you passionate about providing compassionate care and support to individuals struggling with mental health issues? Do you have excellent communication and problem-solving skills? If so, we have an exciting opportunity for you to join our team at HCA Healthcare as a Behavioral Health Telephone Triage Specialist. As a Triage Specialist, you will play a crucial role in providing telephonic support and guidance to individuals seeking behavioral health services. We are seeking candidates with a strong background in mental health and crisis intervention, as well as exceptional listening and empathy skills. If you are a dedicated and empathetic individual with a desire to make a positive impact on the lives of others, we encourage you to apply for this position. Join our team and be a part of providing quality behavioral health care to our community.

1. Provide telephonic support and guidance to individuals seeking behavioral health services.
2. Conduct triage assessments to determine the appropriate level of care for individuals in crisis.
3. Utilize excellent communication skills to effectively communicate with individuals experiencing mental health issues.
4. Demonstrate a strong understanding and knowledge of mental health disorders and appropriate interventions.
5. Use problem-solving skills to address complex situations and provide appropriate referrals and resources.
6. Display empathy and compassion towards individuals in crisis and create a safe and supportive environment.
7. Collaborate with other members of the healthcare team to ensure continuity of care.
8. Document all interactions and interventions accurately and in a timely manner.
9. Adhere to ethical and legal standards when interacting with individuals seeking behavioral health services.
10. Stay up-to-date on current trends and best practices in mental health and crisis intervention.
11. Provide education and support to individuals and their families about available resources and treatment options.
12. Maintain confidentiality and respect the privacy of individuals seeking behavioral health services.
13. Demonstrate professionalism and maintain a positive attitude in high-stress situations.
14. Participate in regular training and development opportunities to enhance skills and knowledge.
15. Serve as a positive representative of HCA Healthcare and its mission to provide quality behavioral health care to the community.

According to JobzMall, the average salary range for a Behavioral Health Telephone Triage Specialist in Nashville, TN, USA is $45,000 to $65,000 per year. However, this salary range may vary depending on factors such as experience, qualifications, and the specific company or organization hiring for the position. It is always best to research the salary range for a specific job in a specific location to get a more accurate estimate.

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.