Associate IT Client Support Analyst

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Look no further! HCA Healthcare is seeking an Associate IT Client Support Analyst to join our dynamic team of IT professionals. In this role, you will have the opportunity to utilize your technical skills and interpersonal abilities to support and guide our clients through various IT issues. We are looking for individuals who are highly motivated, adaptable, and dedicated to delivering top-notch support to our clients. If you are ready to take your IT career to the next level and make a difference in the lives of others, apply now!

1. Provide technical support to clients experiencing IT issues, troubleshooting and resolving problems in a timely and efficient manner.
2. Utilize strong problem-solving skills to identify and diagnose issues, and develop effective solutions.
3. Communicate with clients in a professional and friendly manner, ensuring a positive customer experience.
4. Maintain a thorough understanding of the company's IT systems and processes, staying up-to-date with any changes or updates.
5. Collaborate with other IT team members to escalate and resolve complex issues.
6. Create and maintain detailed documentation of support procedures and resolutions for future reference.
7. Act as a liaison between the clients and the IT department, ensuring clear and effective communication.
8. Monitor and respond to IT support tickets, prioritizing and managing workload to meet service level agreements.
9. Stay informed of industry trends and advancements in technology to continuously improve and enhance the IT support services.
10. Adhere to company policies and procedures, as well as security and compliance standards.
11. Provide training and guidance to clients on basic IT procedures and best practices.
12. Proactively identify and recommend process improvements to increase efficiency and effectiveness of IT support services.
13. Handle confidential and sensitive information with professionalism and discretion.
14. Maintain a positive and professional attitude, maintaining a high level of customer service at all times.
15. Continuously strive to improve knowledge and skills through training and development opportunities.

According to JobzMall, the average salary range for a Associate IT Client Support Analyst in Nashville, TN, USA is between $45,000 and $65,000 per year. Salaries may vary depending on the specific job duties, years of experience, and the company's size and industry. Some factors that may also affect salary include certifications, additional skills, and performance bonuses.

HCA Holdings, Inc. is a health care services company, which engages in operating hospitals, freestanding surgery centers and emergency rooms, and urgent care centers. It offers a full range of services to accommodate such medical specialties as internal medicine, general surgery, cardiology, oncology, neurosurgery, orthopedics and obstetrics, as well as diagnostic and emergency services.