Brand Operations Manager

We are looking for a highly motivated and experienced Brand Operations Manager to join the Hawaiian Telcom team. The successful candidate will be responsible for managing our brand operations and ensuring a consistent, high-quality customer experience.The ideal candidate for this role must possess excellent communication, organizational and problem solving skills, as well as a demonstrated ability to work in a fast-paced environment. They should be able to think strategically, analyze data, and develop innovative solutions. Additionally, they should have a passion for customer service and be comfortable working independently and as part of a team.At Hawaiian Telcom, we pride ourselves on our commitment to quality and customer service, and this role is essential to upholding these values. We are looking for a motivated, detail-oriented individual with a passion for providing exceptional customer service. If this sounds like you, we would love to hear from you!

Responsibilities:

• Manage brand operations and ensure consistent, high-quality customer experience • Develop innovative solutions to improve customer experience • Analyze data to identify areas of improvement • Think strategically and develop plans to achieve desired results • Collaborate with cross-functional teams to ensure customer satisfaction • Monitor customer feedback and provide timely responses • Manage customer inquiries and complaints • Ensure customer service standards are met • Maintain up-to-date knowledge of company products and services • Prepare reports and presentations to keep management informed of progress • Develop and implement process improvements to increase efficiency and customer satisfaction

According to JobzMall, the average salary range for a Brand Operations Manager in Honolulu, HI, USA is $86,000 - $126,000 per year. This range is dependent on the size of the company, the employee’s experience, and the industry.

Hawaiian Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii. In 2005, Hawaiian Telcom Holdco, Inc., was formed by The Carlyle Group, following its purchase of the Hawaiian Telecom Inc. assets of Verizon Communications. Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii.