Senior Product Manager - Customer Journeys
Welcome to H&R Block, a global leader in tax preparation services. We are seeking a highly experienced and driven Senior Product Manager to join our team and lead our customer journey efforts. In this role, you will have the opportunity to shape and enhance the experience of millions of customers as they navigate through our products and services. We are looking for a strategic thinker with a passion for delivering exceptional customer experiences. If you have a strong background in product management and a deep understanding of customer journeys, we want to hear from you. Join us and be a part of a dynamic team that is dedicated to helping individuals and businesses achieve financial success.
- Lead and drive the customer journey efforts for H&R Block's tax preparation services.
- Develop and implement strategies to enhance the customer experience and drive customer satisfaction.
- Conduct extensive research and analysis to understand customer needs and preferences.
- Collaborate with cross-functional teams to develop and launch new products and services that meet customer needs.
- Develop and manage the product roadmap, ensuring alignment with overall company goals and objectives.
- Monitor industry trends and competition to identify areas for improvement and innovation.
- Work closely with the marketing team to create messaging and campaigns that effectively communicate the value of our products and services to customers.
- Use data and analytics to track and measure the success of product initiatives and make data-driven decisions.
- Ensure product features and functionalities are user-friendly and meet customer expectations.
- Act as a subject matter expert on customer journeys and provide guidance to other teams within the organization.
- Train and mentor junior product managers to develop their skills and knowledge.
- Stay up-to-date with industry best practices and incorporate them into product development processes.
- Foster a culture of continuous improvement and customer-centric thinking within the product team.
- Effectively communicate product updates and changes to internal stakeholders and customers.
- Represent H&R Block at industry events and conferences to showcase our products and services.
Extensive Experience In Product Management: A Senior Product Manager For Customer Journeys At H&R Block Should Have At Least 7-10 Years Of Experience In Product Management, With A Proven Track Record Of Successfully Launching And Managing Products In A Fast-Paced And Customer-Focused Environment.
Strong Understanding Of Customer Journey Mapping: The Ideal Candidate Should Have A Deep Understanding Of The Customer Journey, And Be Able To Use This Knowledge To Develop And Implement Effective Strategies That Improve The Overall Customer Experience.
Proficiency In Data Analysis And Interpretation: As A Senior Product Manager, It Is Crucial To Have Strong Analytical Skills To Gather And Interpret Data To Make Informed Decisions. The Ability To Use Data To Identify Customer Pain Points And Develop Solutions Is Essential For Success In This Role.
Excellent Communication And Leadership Skills: As A Senior Product Manager At H&R Block, The Individual Will Be Responsible For Leading Cross-Functional Teams And Collaborating With Various Stakeholders. Strong Communication And Leadership Skills Are Crucial For Effectively Managing And Motivating Team Members To Achieve Product Goals.
Knowledge Of The Tax Industry: Since H&R Block Is A Tax Preparation Company, It Is Essential For The Senior Product Manager To Have A Solid Understanding Of The Tax Industry. This Includes Knowledge Of Tax Laws And Regulations, As Well As Current Market Trends And Competitors' Offerings. This Knowledge Will Help In Developing Innovative And Competitive Products For Customers.
Project Management
Sales forecasting
Data Analytics
Brand management
Team Leadership
Customer segmentation
User Research
Agile methodologies
Market analysis
Customer Experience
product strategy
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Product Manager - Customer Journeys in Kansas City, MO, USA is between $110,000 and $135,000 per year. This can vary depending on the specific company, experience level, and industry. Salaries for Senior Product Managers in Kansas City typically fall in the higher range of the national average.
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H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.
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