Manager, Retention and Special Operations

Welcome to H&R Block, a leading tax preparation company dedicated to providing exceptional services to our clients. We are currently seeking a driven and experienced individual to join our team as a Manager for Retention and Special Operations. As the Manager, you will play a crucial role in maintaining and improving our client retention rates while also overseeing special projects and initiatives. This is an exciting opportunity for a self-motivated and results-driven individual with a passion for customer service. If you have a strong background in operations and a proven track record of delivering exceptional results, we encourage you to apply for this position.

1. Develop and implement strategies to improve client retention rates.
2. Monitor and analyze client feedback to identify areas for improvement.
3. Collaborate with other departments to ensure a seamless customer experience.
4. Train and mentor team members on best practices for customer service and retention.
5. Manage and oversee special projects and initiatives related to client retention.
6. Conduct regular performance evaluations and provide feedback to team members.
7. Monitor and track progress towards retention goals, identifying and addressing any issues.
8. Stay up-to-date with industry trends and developments to continuously improve retention strategies.
9. Create and maintain reports and presentations to communicate retention results to upper management.
10. Foster a positive and supportive work environment to motivate team members and drive results.
11. Develop and maintain strong relationships with key clients to ensure their satisfaction and loyalty.
12. Collaborate with marketing and sales teams to develop targeted retention campaigns.
13. Monitor and manage budgets related to retention and special operations initiatives.
14. Ensure compliance with company policies and procedures.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Manager, Retention and Special Operations in Kansas City, MO, USA is between $60,000 and $80,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some higher-paying positions may offer salaries above this range, while entry-level positions may offer salaries below this range. Additionally, factors such as bonuses, benefits, and location can also impact the overall salary for this role.

H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.