H&R Block

Field Telecom Technician

H&R Block

Atlanta, GA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a hands-on technical role with a company that values growth and innovation? Look no further than H&R Block! We are seeking a highly skilled Field Telecom Technician to join our dynamic team and provide expert support for our telecommunications systems. As a crucial member of our team, you will have the opportunity to utilize your technical expertise and problem-solving skills to ensure our systems are running smoothly. If you are a detail-oriented professional with a passion for technology and excellent communication skills, we want to hear from you!

  1. Install, maintain, and troubleshoot telecommunications systems for the company.
  2. Respond to and resolve technical issues in a timely manner to minimize downtime.
  3. Conduct regular system checks and perform routine maintenance to ensure optimal functioning.
  4. Collaborate with cross-functional teams to implement new technologies and upgrades.
  5. Keep up-to-date with industry developments and recommend upgrades or changes to improve system performance.
  6. Document and maintain accurate records of system configurations, repairs, and upgrades.
  7. Train other team members on the proper use and maintenance of telecommunications systems.
  8. Provide excellent customer service to internal users and external clients.
  9. Adhere to company policies and procedures, as well as industry standards and regulations.
  10. Maintain a clean and organized work environment to ensure safety and efficiency.
  11. Proactively identify potential issues and implement solutions to prevent them from occurring.
  12. Communicate effectively with team members and management to provide updates on system performance and any potential risks.
  13. Follow proper safety protocols when working with equipment and systems.
  14. Continuously improve processes and procedures to increase efficiency and effectiveness.
  15. Maintain confidentiality of all company and client information.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications
  • Knowledge Of Telecommunications Systems: The Ideal Candidate Should Have A Strong Understanding Of Various Telecommunications Systems, Including Pbx, Voip, And Data Networks.

  • Experience With Troubleshooting And Problem-Solving: A Field Telecom Technician Should Be Able To Quickly Identify And Resolve Issues With Telecommunication Equipment And Systems.

  • Technical Certifications: H&R Block May Require Candidates To Hold Technical Certifications Such As Comptia Network+ Or Cisco Certified Network Associate (Ccna) To Demonstrate Their Knowledge And Skills.

  • Familiarity With Industry Standards And Regulations: A Field Telecom Technician Should Have A Working Knowledge Of Industry Standards And Regulations, Such As Fcc Guidelines And Telecommunications Cabling Standards.

  • Excellent Communication And Customer Service Skills: As A Field Telecom Technician, You Will Be Interacting With Customers On A Regular Basis. Therefore, Strong Communication Skills And A Customer-Centric Approach Are Crucial For Success In This Role.

Required Skills
  • Communication Skills

  • Data Analysis

  • Time Management

  • customer service

  • Network troubleshooting

  • Equipment installation

  • Problem-Solving

  • Cable Management

  • Voip Systems

  • Wireless Technology

  • Fiber Optic Repair

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Telecom Technician in Atlanta, GA, USA is $43,000-$73,000 per year. This may vary depending on the specific company, experience level, and additional skills or certifications possessed by the technician.

Additional Information
H&R Block is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 5th, 2024
Apply BeforeApril 11th, 2026
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About H&R Block

H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.

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