H&R Block

Field Telecom Technician

H&R Block
Raleigh, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced, dynamic work environment? If so, we have the perfect opportunity for you. H&R Block is seeking a highly skilled and motivated Field Telecom Technician to join our team. As a Telecom Technician, you will play a vital role in ensuring our communication systems are running smoothly and efficiently. We are looking for someone with strong technical expertise, excellent communication skills, and a dedication to providing top-notch customer service. If this sounds like you, we would love to hear from you!

  1. Troubleshoot and resolve technical issues with communication systems for internal and external customers.
  2. Maintain and upgrade communication systems as needed to ensure optimal performance.
  3. Install, configure, and test new communication equipment and software.
  4. Collaborate with other teams to ensure seamless integration and functionality of communication systems.
  5. Provide exceptional customer service and support to resolve technical issues and inquiries.
  6. Document and track all technical issues and resolutions in a timely manner.
  7. Conduct regular maintenance and testing of communication systems to proactively identify and resolve any potential issues.
  8. Stay up-to-date with the latest technologies and trends in the telecommunications industry.
  9. Train and educate users on proper usage of communication systems.
  10. Collaborate with vendors and service providers to troubleshoot and resolve any technical issues.
  11. Adhere to all company policies and procedures, as well as industry regulations.
  12. Communicate effectively with team members and management to provide updates on technical issues and resolutions.
  13. Prioritize and manage workload to meet deadlines and ensure timely resolution of technical issues.
  14. Proactively identify areas for improvement in communication systems and make recommendations for enhancements.
  15. Maintain confidentiality and security of all communication systems and data.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications

  • Knowledge Of Telecommunications Systems: A Field Telecom Technician At H&R Block Should Possess A Strong Understanding Of Various Telecommunications Systems, Including Voip, Pbx, And Wireless Networks. They Should Be Able To Troubleshoot And Resolve Issues With These Systems Efficiently.

  • Technical Expertise: The Ideal Candidate Should Have A Solid Technical Background, Including Experience With Networking, Cabling, And Telephony Equipment. They Should Also Be Familiar With Industry Standards And Best Practices For Installation And Maintenance Of Telecom Systems.

  • Communication Skills: As A Field Telecom Technician, Effective Communication Is Crucial To Working With Both Technical And Non-Technical Team Members. The Candidate Should Be Able To Clearly Explain Technical Concepts To Non-Technical Individuals And Provide Detailed Reports To Their Team.

  • Problem-Solving Abilities: A Successful Field Telecom Technician Should Possess Excellent Problem-Solving Skills. They Must Be Able To Quickly Identify And Troubleshoot Issues, Even In High-Pressure Situations, To Ensure Minimal Downtime For Customers.

  • Customer Service Orientation: H&R Block Values Providing Exceptional Customer Service, And This Extends To Their Field Telecom Technicians. The Ideal Candidate Should Have A Customer-Focused Mindset And Be Able To Work With Clients In A Professional And Friendly Manner To Resolve Any Technical Issues They May Be Experiencing.

Required Skills

  • Troubleshooting

  • Network Security

  • equipment maintenance

  • System integration

  • Remote Support

  • Network Installation

  • Voip Systems

  • Satellite Communications

  • Wireless Technology

  • Fiber Optic Cabling

  • Telecommunications Protocols

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Telecom Technician in Raleigh, NC, USA is $57,000-$80,000 per year. This can vary depending on the specific company, years of experience, and additional skills or certifications.

Additional Information
H&R Block is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 5th, 2024
Apply BeforeMay 22nd, 2025
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About H&R Block

H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.

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