H&R Block

Field Telecom Technician

H&R Block
Scottsdale, AZ, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy individual with a passion for troubleshooting and problem-solving? Do you thrive in a fast-paced and dynamic work environment? If so, H&R Block has an exciting opportunity for you! We are currently seeking a Field Telecom Technician to join our team and provide essential technical support to our nationwide network of offices. As a Telecom Technician, you will play a vital role in ensuring our communication systems are running smoothly and efficiently. To excel in this role, you must possess a strong understanding of telecommunication technologies, excellent communication skills, and a can-do attitude. If this sounds like you, we encourage you to apply and join our growing team at H&R Block.

  1. Troubleshoot and resolve technical issues with telecommunication systems in a timely manner.
  2. Provide on-site technical support to H&R Block offices across the country.
  3. Install and maintain telecommunication equipment, including phones, routers, and switches.
  4. Collaborate with other technicians and IT teams to ensure smooth communication and connectivity across all H&R Block offices.
  5. Monitor and analyze network performance to identify and address potential issues proactively.
  6. Train and educate H&R Block employees on telecommunication systems and processes.
  7. Keep abreast of new telecommunication technologies and make recommendations for upgrades or improvements.
  8. Document all technical issues and resolutions for future reference and troubleshooting.
  9. Maintain accurate inventory of telecommunication equipment and supplies.
  10. Adhere to company policies and procedures, as well as industry best practices, for data security and privacy.
  11. Maintain a positive and professional attitude while providing exceptional customer service.
  12. Travel to different locations as needed to provide technical support.
  13. Collaborate with vendors and service providers to ensure timely and efficient resolution of technical issues.
  14. Stay up-to-date on all company updates and changes to telecommunication systems.
  15. Continuously improve processes and procedures to enhance the overall functionality of telecommunication systems.
Where is this job?
This job is located at Scottsdale, AZ, USA
Job Qualifications

  • Experience With Telecommunication Systems: The Ideal Candidate Should Have Hands-On Experience With Various Telecommunication Systems, Such As Pbx, Voip, And Mobile Devices. They Should Also Have A Strong Understanding Of Networking Principles And Protocols.

  • Knowledge Of Troubleshooting Techniques: A Field Telecom Technician Should Be Able To Quickly Diagnose And Resolve Issues With Telecommunication Systems. They Should Have A Good Understanding Of Troubleshooting Techniques And Be Able To Work Independently To Resolve Problems.

  • Excellent Communication Skills: As A Field Telecom Technician, The Candidate Must Be Able To Communicate Effectively With Both Technical And Non-Technical Stakeholders. They Should Be Able To Explain Technical Concepts In Simple Terms And Provide Clear Instructions To Users.

  • Familiarity With H&R Block Systems: It Is Preferred That The Candidate Has Prior Experience Working With H&R Block Systems And Software. This Will Help Them Understand The Specific Telecommunication Needs And Requirements Of The Company.

  • Strong Problem-Solving Skills: A Field Telecom Technician Should Have Excellent Problem-Solving Skills To Identify, Analyze, And Resolve Complex Issues With Telecommunication Systems. They Should Be Able To Think Critically And Come Up With Creative Solutions To Address Problems In A Timely Manner.

Required Skills

  • Network Security

  • Computer networking

  • equipment maintenance

  • Cable Management

  • Network Installation

  • Satellite Communication

  • Wireless Technology

  • Fiber Optic Installation

  • Voip Configuration

  • Telecommunications Troubleshooting

  • Telecom Equipment Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Telecom Technician in Scottsdale, AZ, USA is $50,000-$80,000 per year. This can vary depending on the specific company, experience level, and qualifications of the technician.

Additional Information
H&R Block is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 5th, 2024
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About H&R Block

H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.

Frequently asked questions
More Jobs From H&R Block

View All H&R Block jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started