H&R Block

Field Telecom Technician

H&R Block

San Francisco, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Are you ready to take your technical expertise to the next level? Look no further than H&R Block! We are seeking a skilled Field Telecom Technician to join our dynamic team and support our telecommunications systems. In this role, you will be responsible for installing, maintaining, and repairing various telecom equipment and ensuring seamless communication across our organization. The ideal candidate will have a strong background in telecom technology, excellent troubleshooting skills, and a customer-focused mindset. If you thrive in a fast-paced environment and are eager to grow your career in the telecommunications industry, we want to hear from you!

  1. Install, maintain, and repair various telecom equipment to ensure smooth and efficient communication across the organization.
  2. Troubleshoot and resolve any technical issues related to the telecommunications systems.
  3. Stay up-to-date with the latest telecom technology trends and advancements to provide innovative solutions for the organization.
  4. Collaborate with team members and other departments to identify and address communication needs.
  5. Provide exceptional customer service by promptly responding to and resolving any telecom-related concerns or inquiries.
  6. Conduct regular maintenance and testing of telecom equipment to ensure optimal performance and identify any potential issues.
  7. Keep accurate records of all telecom equipment, repairs, and maintenance activities.
  8. Adhere to company standards and protocols for telecom systems and equipment.
  9. Train and assist employees on the proper use of telecom equipment and systems.
  10. Communicate effectively with vendors and service providers to ensure timely and cost-effective resolution of telecom-related issues.
  11. Stay organized and manage workload efficiently to meet project deadlines and respond to urgent requests.
  12. Continuously evaluate and improve telecom systems and processes to enhance efficiency and effectiveness.
  13. Maintain a safe and clean work environment by following proper safety procedures and protocols.
  14. Act as a technical resource for other team members and provide guidance and support as needed.
  15. Participate in team meetings and training sessions to stay updated on company policies, procedures, and goals.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications
  • Technical Expertise: The Ideal Candidate Should Possess Strong Technical Knowledge And Experience In The Field Of Telecommunications, Including Installation, Maintenance, And Troubleshooting Of Communication Systems And Equipment.

  • Communication Skills: Effective Communication Is Essential For A Field Telecom Technician To Interact With Clients, Colleagues, And Vendors. The Candidate Should Be Able To Explain Technical Concepts In A Clear And Concise Manner.

  • Customer Service Orientation: As A Field Telecom Technician, The Candidate Will Be Required To Provide On-Site Support To Clients. Therefore, Strong Customer Service Skills, Including Patience, Empathy, And Problem-Solving Abilities, Are Essential.

  • Attention To Detail: Telecom Systems Are Complex, And Even A Minor Error Can Cause Significant Disruptions. The Candidate Should Have A Keen Eye For Detail To Ensure Accurate Installation And Maintenance Of Communication Systems.

  • Time Management And Organization: Field Telecom Technicians Often Have To Juggle Multiple Tasks In A Fast-Paced Environment. The Candidate Should Be Able To Manage Their Time Effectively, Prioritize Tasks, And Maintain Organized Documentation Of Work Performed.

Required Skills
  • Communication Skills

  • Troubleshooting

  • Time Management

  • customer service

  • equipment maintenance

  • Teamwork

  • Problem-Solving

  • hardware

  • Cable Management

  • Technical Knowledge

  • Network Installation

  • Wiring Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Telecom Technician in San Francisco, CA, USA is between $57,000 and $78,000 per year. This range can vary depending on factors such as the employer, years of experience, and specific job responsibilities.

Additional Information
H&R Block is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 5th, 2024
Apply BeforeOctober 17th, 2025
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About H&R Block

H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India. The company was founded in 1955 by brothers Henry W. Bloch and Richard Bloch. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax professionals worldwide.

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