Customer Service Representative

Welcome to the H&M family! We are looking for an experienced and enthusiastic Customer Service Representative to join our team and provide exceptional customer service to our customers. The ideal candidate should be highly organized, have excellent communication and problem-solving skills, and possess a positive attitude. In this role, you will be the face of our company, interacting with customers over the phone, email, and in-store. You should be passionate about providing exceptional customer service, building relationships, and helping our customers find the perfect product. If you think you have the qualifications needed to excel in this role, we would love to hear from you!

Responsibilities:

1. Provide friendly and efficient customer service over the phone, email, and in-store.
2. Handle customer inquiries in a timely and professional manner.
3. Identify and assess customer needs to provide the best service.
4. Develop and maintain excellent customer relationships.
5. Resolve customer complaints in a timely and efficient manner.
6. Assist customers in finding the perfect product for their needs.
7. Update customer information in the customer databases.
8. Keep up to date with product knowledge and industry trends.
9. Follow up with customers to ensure satisfaction.
10. Adhere to company policies and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in Chicago, IL, USA is between $27,500 and $35,600. This range may vary based on experience and qualifications.

Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. As of November 2019, H&M operates in 74 countries with over 5,000 stores under the various company brands, with 126,000 full-time equivalent positions.