Customer Service Agent

Provides excellent service to our online and in store customers. Remain updated on knowledge about products and services. Follow and execute the present H&M Group Customer Service procedures. Maximize time available to customers to resolve concerns the first time. Resolve customer inquiries and complaints in a professional manner. Due to the Covid-19 pandemic, this role may require the ability to work from home. Provide timely responses to customer phone communication. Provide feedback regarding the customer’s opinions to the customer service organization. Always strive for first contact resolution to efficiently and effectively solve customer service issues. Communicate with Team Leader and internal departments when a case requires escalation. Collect and track relevant customer data and maintain accurate records for received and shipped items.

According to JobzMall, the average salary range for a Customer Service Agent in W Jackson Blvd, Chicago, IL, USA is $28,000 to $32,000 per year. This range can vary depending on the company and the individual's experience.

Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. As of November 2019, H&M operates in 74 countries with over 5,000 stores under the various company brands, with 126,000 full-time equivalent positions.